Rich Text Widget Set Bullet Icons Remove Bullet Icons Key Account Manager – Major Retail Accounts Hills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives An exciting opportunity is available for aKey Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio ofmajor retail and e-commerce customers across Australia and New Zealand.
You will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels.
The Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed.
Your responsibilities will include: Managing relationships with major national retail and e-commerce accounts Developing and executing customer account plans across a 6–12 month horizon Managing promotional calendars, activations and customer campaigns Working closely with Marketing to deliver promotional activity Leading commercial discussions and negotiating customer agreements and promotional rebates Supporting range reviews and customer presentations Identifying opportunities to grow revenue and expand product distribution Monitoring customer sales, revenue and profit performance Working with Supply Chain to resolve stock and fulfilment requirements Gathering market and competitor intelligence through occasional store visits Supporting new product launches and securing ranging opportunities Maintaining strong relationships with customers and internal stakeholders This isnot a high-volume cold-calling role.
Success is measured through customer relationships, revenue, budget performance,



commercial outcomes and effective execution.
About You We are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts.
You will ideally have: Experience in Key Account Management, Account Management or Customer Management Exposure to major retail, big-box or FMCG customers Experience managing commercial relationships with head-office stakeholders Strong negotiation and relationship management skills Experience working with promotional campaigns and customer activations Strong organisational and planning skills An analytical mindset and confidence working with sales data The ability to manage multiple customers, projects and priorities simultaneously Excellent communication and presentation skills A current driver's licence and willingness to travel occasionally Pet industry experience is advantageous but not essential.
We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds.
What's On Offer?
$110,000–$130,000 + Super + car allowance + bonus Hybrid working arrangements Major national retail accounts National and occasional international travel Structured onboarding and comprehensive training The opportunity to join a global organisation with a robust market presence If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.
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📌 Key Account Manager (Sydney)
🏢 Norwest Recruitment
📍 Sydney