Implementation Manager - MRP / Manufacturing Software
$160K-$170K Base + Super + *****% Bonus | Sydney
Talon Recruitment Solutions is representing a growing software business delivering MRP and Manufacturing Operations solutions to large manufacturing businesses across Australia.
We are seeking an
Implementation Manager
to take ownership of the successful delivery of customer implementations from initial requirements through to production deployment and operational handover.
This is primarily an
implementation and project delivery role
, working closely with large manufacturing customers and internal Product Development, Customer Success and Technical Support teams. The role will also work with the Sales team during the presales and scoping stage of current opportunities.
Key Responsibilities
Own the complete implementation lifecycle from requirements analysis through to go-live and handover
Lead customer discovery, requirements gathering, workflow analysis and solution design
Develop project plans, schedules, implementation plans and governance documentation
Manage project scope, budgets, milestones, risks, issues, assumptions and dependencies
Configure and deploy MRP and associated software solutions
Coordinate data migration, systems integration, testing and User Acceptance Testing
Deliver implementation workshops and administrator/end-user training
Assess customer readiness and manage production deployment and go-live activities
Manage go-live issues and stabilisation before transitioning customers to Customer Success and Technical Support
Maintain implementation standards, methodologies, documentation and delivery processes
Conduct post-implementation reviews and identify continuous improvement opportunities




Work with Product Development on implementation readiness and provide feedback from customer implementations
Presales & Scoping
Approximately
15% of the role
will involve supporting the Sales team with new opportunities.
This will include:
Participating in technical discovery and customer discussions
Understanding customer requirements and implementation complexity
Contributing to solution architecture and implementation approach
Preparing implementation estimates, Statements of Work, assumptions and exclusions
Ensuring proposed implementations are appropriately scoped and deliverable
About You
Ideally, you will have significant experience implementing
MRP or ERP software
, preferably within manufacturing or engineering environments.
You will have experience across:
MRP / ERP implementation
Manufacturing operations and business processes
Project management and implementation governance
Requirements gathering and business process analysis
Software configuration and deployment
Data migration and systems integration
Customer workshops, training and stakeholder management
Technical scoping and solution consulting
You will need to work independently, manage multiple implementation activities and communicate effectively with stakeholders at all levels - from operational manufacturing teams through to senior executives.
What's On Offer
$160K-$170K Base + Super
*****% bonus
Opportunity to work with large manufacturing customers
Significant ownership of the implementation lifecycle
Opportunity to contribute to the development of implementation methodologies and processes
Approximately
one week of travel per month
, including day trips and overnight stays
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📌 Implementation Manager - Mrp Solutions (New South Wales)
🏢 Talon Recruitment Solutions
📍 New South Wales