Swoop Telecommunications
is an ASX listed telecommunications company that provides mobile plans, high-speed NBN, Fibre, and Fixed Wireless internet to homes and businesses. Founded in regional Victoria in the ****s, the company has grown to become a leading independent internet service and phone provider recognized for its award-winning customer service.
We value innovation, collaboration and growth, where your work directly contributes to connecting lives and communities. At Swoop, we support flexibility and work-life balance through
hybrid working
and meaningful benefits, including
12 weeks of paid parental leave
and a
free internet
benefit to keep you connected at home.
We're currently looking for a
Senior Credit Collections Officer
to join our team based in North Sydney. We are also open to candidates from Brisbane, QLD as we have an office there too.
About the Opportunity
Reporting to the Senior Manager, Revenue & Collections, you'll play a critical role in protecting revenue, reducing credit risk, and resolving complex customer account matters.
Manage complex collections and debt recovery activities across strategic customer accounts
Investigate and resolve disputed balances and overdue account matters
Negotiate payment arrangements, settlements and recovery strategies
Identify and mitigate credit risk exposure
Build strong relationships with customers and internal stakeholders
Provide guidance and support to junior team members
Drive process improvements and contribute to team performance outcomes
About You
You are a confident negotiator who knows how to balance customer relationships with commercial outcomes. You thrive in complex environments and enjoy solving problems, influencing stakeholders and delivering results.
Additionally, you'll bring:
Previous experience in a similar senior credit collection, accounts receivable or credit risk role (ideally within the telecommunications industry)
Proven success managing high-value and complex customer accounts
Commercial acumen and credit risk assessment skills
Excellent communication, negotiation and stakeholder management capabilities
Why Join Swoop?
Take ownership of strategically important customer accounts within a supportive and team-oriented team
Hybrid working environment with flexibility
Be part of a growing business where your work makes a real impact
We're proud to foster an inclusive and supportive environment where every team member is empowered, every voice is valued, and innovation thrives.
Satisfactory police checks, reference checks and working rights are required for this role.
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