Job Description
Reservations Agent (Part Time) | InterContinental Sanctuary Cove Resort
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As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand.
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Drawing on decades of international expertise and local insight, we create inspiring experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the culture and character of its destination while delivering the thoughtful service and sophistication our guests expect.
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As the first InterContinental Resort in Australia, InterContinental Sanctuary Cove Resort embodies the elegance of a grand Queensland estate, surrounded by the beauty and tranquillity of Sanctuary Cove.
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We are currently seeking a Casual Reservations Agent to join our team.
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Your Day to Day
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Support the daily operations of the Reservations Department, helping to maximise occupancy, room revenue, and guest satisfaction.
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Handle guest enquiries, reservations, amendments, and cancellations with accuracy, professionalism, and efficiency.
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Deliver exceptional service through all guest interactions, particularly over the phone and via email.
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Build strong relationships with guests by understanding their needs and recommending the most suitable accommodation, packages, and experiences.
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Maintain accurate reservation records and correspondence in accordance with Resort and brand standards.
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Assist with departmental reporting and administrative tasks as required by the Revenue Manager.
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Stay informed about Resort promotions, packages, and IHG One Rewards benefits to confidently support guest enquiries.
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Collaborate with Front Office, Revenue, Sales, and operational teams to ensure a seamless guest journey.
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Identify opportunities to maximise revenue through effective selling techniques while maintaining a guest-first approach.




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Attend departmental briefings, meetings, and training sessions as required.
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Uphold IHG brand standards, policies, and values in every interaction.
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What We Need From You
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Previous experience in a Reservations, Front Office, Contact Centre, or hospitality customer service role.
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A confident and professional telephone manner with excellent verbal and written communication skills.
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A genuine passion for delivering personalised guest experiences.
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Strong attention to detail and exceptional organisational skills.
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The ability to manage multiple priorities in a fast-paced environment.
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Experience using Opera PMS, or similar hotel reservation systems (preferred).
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Intermediate Microsoft Office skills.
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A positive attitude with strong problem-solving capabilities.
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The ability to work both independently and collaboratively within a team workplace.
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Completion of Year 12 or equivalent.
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Flexibility to work Monday to Saturday.
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What We Offer
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At IHG, we provide more than just a job. We offer a place where you can be yourself, share your ideas, develop your career, and be part of a supportive and inclusive team.
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In return for your passion and commitment, you'll enjoy a range of benefits including:
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Paid Birthday Leave.
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Hotel discounts across IHG properties worldwide.
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Food and Beverage discounts.
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Access to world-class learning and career development programs.
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IHG Career Milestone celebrations.
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Transfer of entitlements as you grow your career within IHG.
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Access to our exclusive retail and lifestyle discounts platform.
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At IHG, we are committed to creating a culture where everyone feels welcome, valued, and respected. We celebrate difference and are committed to providing equal employment opportunities for all.
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We are proud to be IHG, and we know you will be too.

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