Job Description
About Hilton Melbourne Little Queen Street
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Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
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About the role
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As a Food and Beverage Supervisor, you will be the welcoming face of Breakfast, delivering a helpful, thoughtful and engaging experiences for every guest. You will play a pivotal role in overseeing our F&B; operations and ensuring exceptional service delivery, with your north star being the creation of memorable guest experiences. Working closely with the Food & Beverage Manager, you will lead and support your team in a energetic, fast-paced environment while maintaining the highest standards of quality and brand excellence.
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This role will primarily focus on the breakfast team, encompassing responsibilities across the Restaurant, In-Room Dining, and Events. Operating on a rotating roster, you will thrive as part of a collaborative team dedicated to delivering exceptional customer service. Specifically, this role will involve:
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Provide hands on support to ensure a smooth day to day operations within Food & Beverage.
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Supervise the team, ensuring that brand standards are met and guest expectations are exceeded.
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Provide personalised service that creates lasting guest impressions, ensuring every interaction delivers a high-quality and memorable experience.
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Train and support the growth and development of team members, fostering a motivated, engaged, and high-performing team.
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Ability to oversee a-la-carte, buffet style service and events.
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What are we looking for?
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Experience in a Food and Beverage Supervisory role, or strong experience in an F&B; service role, preferable within a hotel environment.
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Fluent in English, with the ability to engage professionally with guests and team members, both face-to-face and over email.
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Have a genuine passion for Hospitality, with the ability to find the "YES" in every situation.
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An enthusiastic individual who has a passion for F&B; and motivated to grow their career within F&B;
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Strong skills in resolving conflicts and addressing challenges efficiently, even during busy moments.
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Well-presented, organised, and calm, with a positive attitude and a knack for staying composed in dynamic situations.
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Ability to work around a 7 day week roster including weekends and public holidays
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What will it be like to work for Hilton?
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At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In ****, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:
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Access to Go Hilton, our Team Member Travel Program.
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Competitive wages with higher than industry penalty rates.
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Worldwide travel discounts at unbelievable rates for you and your friends and family!
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Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few.
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A workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing.
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📌 Food & Beverage Supervisor (Victoria)
🏢 Hilton
📍 Victoria