Job Description
Customer Service / Admin Officer
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Location: Welshpool, WA (Warehouse) Employment Type: Permanent Part-Time Hours: Flex 10:00am – 4:00pm, Monday to Friday
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About the Role
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We are seeking a proactive and customer-focused Customer Service / Admin Officer to join our team at our Welshpool location in Western Australia. This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and is comfortable juggling customer interactions with administrative support tasks. This role is supported by our Melbourne-based Head Office team.
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Key Responsibilities
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Accurately process and enter customer orders into the system
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Answer inbound phone calls in a qualified and friendly manner
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Respond to customer queries regarding orders, deliveries, and general enquiries
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Provide day-to-day administrative support to the WA warehouse team
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Assist with ad-hoc tasks as required by the WA team
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Maintain accurate records and documentation
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Liaise with internal departments to resolve customer issues promptly
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Support general office and warehouse administrative duties as needed
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Skills & Experience
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Previous experience in a customer service and/or administration role (warehouse or logistics experience highly regarded)
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Strong phone manner and communication skills
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High attention to detail, particularly with order entry and data accuracy
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Ability to multitask and prioritise in a busy environment
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Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems
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Team player with a flexible, can-do attitude
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Well organised with good time management skills
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What We Offer
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Supportive team environment
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Convenient Welshpool location
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Flexible hours with a consistent daytime schedule
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📌 Customer Service & Admin Officer (Western Australia)
🏢 Day and Night Healthcare
📍 Western Australia