Lead, Customer Complaints & Resolve Triage (Melbourne)

Lead, Customer Complaints & Resolve Triage (Melbourne)

29 Aug
|
National Australia Bank
|
Melbourne

29 Aug

National Australia Bank

Melbourne

Job Description
National Australia Bank in Melbourne seeks a Lead, NAB Resolve Triage (NRT) to develop strategy for complaint management and lead the NAB Resolve Triage team under a 12-month fixed-term contract. You will drive root-cause analysis, ensure RG271 compliance, and partner with the NAB Resolve and Customer Services Team to deliver consistent, fair outcomes for customers.
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This role requires deep regulatory knowledge, strategic thinking and collaboration across divisions to deliver fair customer

📌 Lead, Customer Complaints & Resolve Triage (Melbourne)
🏢 National Australia Bank
📍 Melbourne

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