High-impact ANZ leadership role in an established national business
Lead and develop a multi-location customer service team
Improve order management and service performance across ANZ
Shape consistent processes across Australia and New Zealand
About the company
This established business supplies essential products and services to a broad B2B customer base across Australia and New Zealand. With a sizeable operational network, the organisation is focused on strengthening capability, consistency and customer experience.
About the role
Reporting to the Head of Operations and Customer Service, you will lead a distributed customer service team across Australia, New Zealand and offshore. The role combines daily operational leadership with a clear mandate to develop the team and improve how the function operates.
Duties
Lead, coach and develop a geographically distributed team
Oversee order management, enquiries, complaints and escalations
Use KPIs and coaching to lift accountability and performance
Standardise processes, SOPs and service levels across ANZ
Partner with sales, warehousing, finance and other key functions
Skills and experience




Proven leadership of a B2B customer service or operations team
Strong ERP-based order management experience
Experience in distribution, wholesale or a similar setting
Success improving performance and developing team members
Experience leading multi-site, remote or offshore employees
Culture
This is a practical and fast-moving environment where leaders are trusted to take ownership and improve how the business operates. The successful person will be approachable, direct and hands-on, with a genuine interest in developing people.
Visible ANZ leadership role with genuine scope to make an impact
Thorough handover and strong knowledge transfer
Opportunity to shape team capability and operating standards
Established business with ongoing growth and improvement plans
Please note that this position is only open to applicants who are currently living in Australia and hold full, ongoing work rights. For this role, we are unable to consider candidates who require visa sponsorship or are not presently based in Australia.
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📌 Customer Service Manager Anz (Sydney)
🏢 Stone Recruitment
📍 Sydney