About NetcraftNetcraft is the global leader in cybercrime detection and disruption.
We're a trusted partner for three of the four largest companies in the world and many large governments.
We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.Our purpose and passion are focused on just one thing: protecting the world from cybercrime.That passion shapes how we work, too.
We're proud of our talented team and the value each person brings, and we've built a workplace where people feel supported and inspired.
From robust benefits and wellness programs to meaningful collaboration and team connection.Therole Reporting to the Director of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft's customers across the APAC region - maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level.
As Netcraft's APAC presence grows, so will this role.
This role is based out of our Melbourne office on a hybrid basis, with the expectation of being in the office on Mondays and Wednesdays each week.Day to Day, You Will:Manage a book of customers across APAC spanning multiple industries including technology, financial services, and retail — adapting your approach to the size, complexity, and strategic value of each accountUtilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch, tailored engagement for key accounts and senior stakeholdersServe as the long-term customer relationship manager — renewing and expanding cybersecurity services throughout the life of each partnershipMeet regularly with customers both in person and remotely, flexing your communication style to suit the audienceTravel periodically for customer visits and industry eventsBuild and manage relationships across the full stakeholder spectrum,



from operational team members through to senior executivesUnderstand customer requirements, objectives, and opportunities, and become the customer's voice internally to prioritise and drive service improvementsIdentify and facilitate opportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscapeDevelop customer knowledge of Netcraft's services, present service performance results, and respond to customer questionsProvide customers with Netcraft's insights into the cybercrime threat landscape as it applies to their specific business and industryOwn the customer renewal and upsell process internally to ensure alignment within Netcraft's systemsYou Will Need:3–4 years of Account Management experience managing a varied book of business, with a track record of strong renewal and expansion outcomes and consistently meeting or exceeding upsell targetsStrong renewal rate achievement of 92% and above across your personal book of businessThe ability to flex your approach — comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters mostStrong communication skills across written, analytical, and presentation formats, with the ability to engage and influence stakeholders at all levelsMandarin proficiency is essential, as a portion of customer interactions will be conducted in Mandarin to support Mandarin-speaking markets within the APAC territoryExperience managing complex customer requests: identifying and understanding requirements,



communicating them internally, and managing customer expectations throughoutFamiliarity with CRM and account management tools to support efficient management of a large book of businessSelf-motivation, determination, resilience, and a positive, solutions-focused approachStrong ability to collaborate cross-functionally and cross-geographically, working effectively with teams across APAC, the UK, and the USA background in cybercrime or internet security is ideal but not required.
A genuine interest in developing knowledge in the cybercrime space, including threats such as phishing and malware, is essentialThe Rewards Package:20 days Annual Leave, and 15 days Personal Leave per annumEnhanced Parental Leave payEmployer contributions to private health insuranceLife assurance at 4 x salaryEquity Tracking Units allowing you to share in Netcraft's long term success (eligibility criteria apply)Hybrid and flexible working optionsMeals, snacks, and drinks provided in the officeComprehensive health, safety, and wellness service available 24/7 for you and your familyTwo paid Learning & Development days per year plus open access to varied learning resources to support your careerTwo paid Volunteering Days per year, to allow you to contribute to the wider communitySpot reward bonus scheme to recognise truly outstanding contributions12% employer superannuation contributionEmployee Referral Bonus schemeDiversity, Equity & InclusionThis is deeply important to us.
Through our ally network, we support under-represented groups andmaintaina working environment free from bias, harassment, or discrimination.
We encourage candidates from all backgrounds to apply.We're also happy to make adjustments to the hiring process to ensure every candidate can participate fully.Please note: Netcraft does not accept unsolicited approaches from external recruiters.
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