Drive customer communication strategies across key business and regulatory change initiativesDeliver engaging, customer-focused experiences that improve understanding, advocacy and outcomesWhat's the role?
We're looking for aCustomer Communication & Experience Manager who will lead the development and delivery of customer communication strategies that inform, educate and engage customers through business, product and regulatory change initiatives.
You'll work across multiple stakeholders to ensure communications are clear, timely and delivered through the most effective channels to enhance the customer experienceYou'll play a key role in mapping customer journeys, shaping communication approaches, leveraging customer insights and ensuring every initiative delivers meaningful customer and commercial outcomes.
Working across marketing, business, risk and delivery teams, you'll help bring complex changes to life through customer-centric communications and experiencesPlease note this is a 12 month full-time maximum term opportunityWhat do I need?
We're looking for a team-oriented and commercially minded communications professional with a passion for customer experience and change delivery.Strong experience in customer communications, marketing, customer experience or change programsExceptional written and verbal communication skillsAbility to develop and execute multi-channel communication strategiesSuperior stakeholder relationship management and collaboration skills across business and support functionsExperience using customer insights,



feedback and data to drive communication outcomesUnderstanding of customer journey mapping and experience designAbility to manage multiple initiatives and competing priorities simultaneouslyStrong risk awareness and understanding of governance requirementsA growth mindset, continuous improvement focus and customer-first approachExperience delivering communication outcomes in complex corporate environmentsExperience using Adobe Journey Optimiser or other CRM platforms such as SalesforceWe're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac the best place to work in the country.
Here are just a few of the ways we're already doing that:Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.Tailored learning and development opportunities to help your grow your career within the bank.Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.Create Your Future TodayWe're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.
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📌 Manager, Customer Comms & Experience (New South Wales)
🏢 Westpac Group
📍 New South Wales