OVERVIEWThe AJE Area Manager leads and inspires the team across Chatswood, Kotara, Castle Towers & Parramatta boutiques to exceed store sales goals and KPIS.
Reporting to the Regional Manager, you will develop exceptional customer service through creating positive working relationships and maintaining high operational and visual merchandising standards.
In addition to providing regular training and creating engaging tools to help your team succeed.KEY RESPONSIBILITIESLEADERSHIPResponsible for the development of each team member, ensuring they are able to fulfill their duties to the highest standard with minimal supervisionBe a true ambassador by leading by example to deliver a high level of customer care unique to AjeFostering a feedback rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedbackEnsure that that the action plans for performance reviews are managed in line with start dates and probation deadlinesWhen necessary, performance counsel team members to established company guidelines; ensuring appraisals are conducted and succession plans established for the store, exit interviews are conducted when appropriateDelivers reviews and goal setting for all team members and seeks support from the Regional Manager to create development and performance improvement plansDeeply understand, model, and coach the Aje Ways of Working, policies, and procedures and other Aje specific guidelinesResponsible for the recruitment of high calibre team members that fulfill the company requirements, taking into consideration succession planning strategies who reflect the company philosophyLead a seamless and inspirational onboarding for all new store team membersTo supervise team members and provide guidance to the Assistant Managers in their supervision of team membersTo embrace the company training initiatives and ensure that training follow-up is undertaken so that team members understand that there is an expectation that they make improvements as a result of the training attendedResponsible for the Management of the staff wardrobe, ensure all team members are adhering to the staff look book guideRecognises opportunities for the store to improve across all customer & operational touchpoints and delivers the required training on the spot or in a group settingContinuously assesses and looks out for potential new Aje employees in the store areaCUSTOMER EXPERIENCE JOURNEYProvide exemplary service experiences to Aje guests, ensuring consistently memorable and inspiring customer journeysMaintaining an in-depth knowledge of the product and brand to provide advice and recommendations as needed through communicating benefits, fabric properties,



fit and stylingResponsible for establishing and building VIP clienteleResponsible for customer and VIP customer follow-ups, through multiple touch point channels to ensure they are kept educated with regards to new deliveries, upcoming promotional activity, and eventsFirst point of contact for general customer inquiries such as customer complaints and refunds to ensure customer satisfaction is received through implementation of consistent best practices.Identify key customer trends and requests; communicate effectively to Regional Manager relevant corporate partners to support continuous improvement and innovation of the Aje brand experienceResponsible for providing the team with customer updates, feedback, and reports, that will allow them to continuously develop their sales techniquesVISUAL MERCHANDISING & STOCK MANAGEMENTTo work with the Visual Merchandisers to ensure they are maintaining visual merchandising standards and merchandising products to maximise sales potential - taking into consideration actual sales results and category results.Ensure the team prepare for and execute the VM direction set by the businessTo promote VM feedback to ensure that the product is in the right place at the right time to maximize sales opportunities.Ensure your designated storage space is kept to high operational standard and make refilling practicalTo provide feedback to the Regional Manager and or General Manager- Retail & Customer Experience on stock opportunities, or issues with stock through EOD emailsADMINISTRATION PROCESSESProvide a Daily Store Performance Report and a Weekly Store Performance ReportEnsure all reports and analysis are clearly communicated to the Regional ManagerEnsure systems are in place to control the loss of revenue due to theft, poor administration, error, and waste at the store level.Responsible for the completion of rosters for the month ahead.
These rosters must be developed to the hours budget set and signed off by the Regional Manager before communicating with team membersResponsible for approving timesheets on a daily basisEnsure that team members fulfill all administrative requirements.To ensure that all administrative tasks are completed and submitted in line with company expectations on a daily, weekly, monthly,



seasonal basis.Ensuring all correspondence is actioned according to company standard i.e. memos, emails etc.FINANCIALAccountable for all store KPIs within their regionEnsure team members are aware of their Aje financial budget and given the tools, training, and support to achieve themCommunicates store financial targets, goals and progress to the team at the start of every shift as well as regularly throughout the dayMotivate and encourage team members to achieve their financial budgets.Ensure team members are aware of category budgets and KPI results to capitalise on every sale chance.To develop an understanding of the customer profile for their store to enhance stock consolidations, promotional opportunities etc., to increase sales.
Providing feedback on opportunities for the store - stock, location, promotion etc.To ensure that all transfers into the store are accepted correctly and any discrepancies are alerted to the Retail Operation Coordinator.Complete daily banking, unless otherwise stipulated by the Regional Manager.Carefully monitor spends in areas of petty cash, telephone, electricity in line with budgets set by Head Office.Create engaging tools to support Area & National focuses to drive resultsEXPECTED SKILLS AND BEHAVIOURSPrevious experience managing a team within customer service or the Retail IndustryBrand ambassador, passionate about fostering strong relationships with key guestsCustomer centric mentality with all aspects of the role relating back to building client bases and exceeding expectationsEffective communication and presentation skills that allows you to build relationships with customers, team members and key stakeholders of the businessA proven track record of understanding and achieving performance indicators in a customer facing environmentLead by example by acting professionally, punctual, and dependable at all timesKnows, accepts and follows all policies and proceduresContinuously train and coach all team members through individual performance and future progression plansUses initiative and decision-making skills, whilst ensuring all decisions are aligned to Aje Collective and the boutiqueThe ability to use initiative when problem solving and resolving conflictAbility to multitask, prioritise, and manage time effectively within a fast-paced environmentAt Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers.
Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception.
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📌 Aje - Area Manager - Nsw (New South Wales)
🏢 Aje Group
📍 New South Wales