At Bupa, purpose meets possible.
Join us and help shape a future where healthcare is more connected, more personal and more human.
We're a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world.
Healthcare is changing, and so are we.
We're investing in more clinics, better systems and smarter, more connected ways to help our customers.
As we continue to expand our services and invest in innovation, you'll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
You might think you know a lot about Bupa.
You'll know we provide health insurance and aged care services across Australia, and you've probably also seen our dental and optical clinics in your local shopping centres.
But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.
The purpose of the role:
Our Receptionist-Concierge team is the first point of contact for our customers in our Visa Medical Assessment Centres.
They provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why.
The opportunities:
2 full-time 12 month fixed term contracts
Centre hours can be from 8am-6pm Monday to Friday
During peak seasons (March - May and August - October) centre hours can be 7am-7pm Monday to Friday, and weekends from 8am to 4pm
Availability to work on a rotational roster between opening hours
What you'll do:
Conducting an identity and security check and escape any identified risks
Processing payments via EFTPOS




Confirming customer documentation is completed to requirements and processing forms
Confirming whichexaminationsthe customeris required tocomplete and explaining this to the customer
Entering required data and information into customer management systems and databases
Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process
What you'll need to make it possible:
Demonstrated customer focus and a professional, service-orientated and helpful approach
Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
Sound IT and computer skills
The ability to work effectively within a highly structured setting driven by procedure and process, and adhere to established processes, quality standards and targets
Why you'll love it:
No late night or overnight shifts, or working public holidays
A big, supportive team where your contribution is truly valued - our people love working at Bupa!
Opportunity to build your career with a Global leader in healthcare
Significant Bupa product and services discounts
Permanent roles also attract performance incentives
Here at Bupa your wellbeing, identity, and personal story are respected and valued.
We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment.
We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
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📌 Docklands Receptionist - Concierge, Full-Time Fixed Term Docklands, Victoria (Canberra)
🏢 Bupaoptical
📍 Canberra