Position requires customer service focused support in a diverse global enterprise environment.
Works across a broad range of technologies and liaises across multiple areas of business to support incidents, problems, and requests.
Requires hands-on troubleshooting skills, strong customer support and client handling abilities, experience with Active Directory user management, Outlook and application issue resolution, and the ability to work proactively and independently in rotational shifts.Primary Responsibilities:Identify, log, troubleshoot, and resolve technical problems related to hardware, software, Outlook, and other end-user applicationsProvide high-quality customer support and handle client interactions professionally and effectivelyHands-on creation, modification, and management of user accounts in Active Directory and Azure ADPerform new user onboarding and offboarding, including access provisioning and permissionsAdminister and maintain end-user accounts, access rights, and security policiesManage End-Point security including viruses, malware, and spam protectionInstall, configure, maintain, and troubleshoot Windows 11 laptops and peripheralsPractice network asset management and maintain accurate documentationIdentify system improvements and proactively recommend changesEnsure work is completed within defined SLAs and departmental guidelinesParticipate in rotational shift schedules to support business needsPerform other duties as assignedPosition RequirementsEducation:Bachelor's degree in the field of computer science or relevant field and 2-3 years equivalent work experience.Preferred Certifications: M365,



Cloud Infra and Network+Experience:2–3 years of hands‐on experience in End User SupportStrong hands‐on experience with Active Directory user administrationExperience with Outlook and other Microsoft Office / enterprise application troubleshootingExperience with IT support ticketing systemsAzure AD user provisioning and administrationMicrosoft MFASharePoint OnlineExchange Online / ****Windows 11 imaging and supportSkills Required:Strong troubleshooting and analytical skillsHands‐on experience with Active Directory and user account managementStrong customer support and client handling skillsExcellent Outlook and application‐level troubleshooting skillsSelf‐oriented, self‐motivated, proactive, and adaptableAbility to work independently with minimal supervisionStrong written and verbal communication skillsAbility to prioritize and execute tasks in a high‐pressure environmentStrong attention to detailTeam‐oriented mindset with strong collaboration skillsWork Conditions:Willingness to work at least three days per week from officeAbility to lift and transport computer equipment and peripherals if necessaryOccasional inspection of cables and hardware installationsAbout UsCIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide.
With more than 30 years of experience, CIBT is the trusted service provider to many of the world's leading companies, including a majority of the Fortune 500.CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a quick, convenient, and secure manner.CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity.
We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs.
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📌 End User Technologist (Melbourne)
🏢 CIBTvisas
📍 Melbourne