At Peoplecare, we're more than a health insurer, we're a purpose-driven, member-owned not-for-profit that exists to make a genuine difference in the lives of our members. Proudly based in the Illawarra and supporting communities across Australia, we've built our reputation on providing simple, value-driven health cover backed by exceptional, personalised service.

People are at the heart of everything we do, from the care we provide our members to the culture we've created for our team. When you join Peoplecare, you'll become part of a supportive and connected workplace where your contribution is valued, your growth is encouraged, and the work you do every day has a meaningful impact.

Together, we're helping people feel supported, confident, and cared for when it matters most.

As a Customer Service Team Leader in the Overseas Visitors Health Cover call centre, you'll inspire and empower your team to deliver exceptional experiences for our policy holders. Through coaching, leadership, and support, you'll help people thrive while making a meaningful difference to the lives of those new to Australia.

What You'll Be Doing

Imagine being the leader who empowers your team to turn complex enquiries into clear solutions and challenging situations into positive experiences. In this fast-paced and rewarding role, you'll inspire confidence, drive performance, and help create exceptional experiences for our Overseas Visitor Health Cover policy holders every day.

Here's how you will make an impact:

- Inspire and develop a team that delivers exceptional service every day.
- Create a culture of growth, accountability, and excellence.
- Lead through change,



empowering your people to adapt and succeed.
- Use data and insights to drive performance and continuous improvement.
- Build strong partnerships and collaborate across the business.
- Make a real impact on the experiences of both our policy holders and your team.

If you enjoy being busy, thinking on your feet, and helping people every day, you'll love the variety, purpose, and impact this role offers.

About You

You're a people-first professional who enjoys leading teams, building connections, solving problems, and creating positive experiences.

The qualities you'll bring include:

- Proven people leadership experience, with a track record of successfully leading high-performing teams across remote, hybrid, and in-person environments.
- Coaching expertise, with a passion for developing high-performing teams.
- Robust communication and relationship-building skills, with the ability to lead with empathy and influence.
- A customer-focused mindset, committed to delivering exceptional member outcomes.
- Resilience and adaptability, thriving in fast-paced environments and leading through change.
- Sound judgement and problem-solving skills, with strong attention to detail and accountability.
- A collaborative and positive approach, fostering trust, engagement, and continuous improvement.




- Experience in a contact centre environment is highly regarded

Why You'll Love Working Here

At Peoplecare, we invest in your wellbeing, development, and future success. In return for bringing your best every day, you'll enjoy:

- 20% annual leave loading plus up to 5 additional days of special leave, giving you more time to recharge and focus on what matters most
- Exclusive private health insurance benefits for you and your family
- Optical and dental discounts to help you stay healthy and save on everyday essentials
- Life insurance and salary continuance protection, providing added peace of mind for the future
- Fitness Passport access and wellbeing initiatives that support your physical and mental wellbeing
- Hundreds of discounts through Reward Gateway helping you save on travel, shopping, entertainment, dining, and more
- Novated leasing options to make your next vehicle more affordable
- A genuinely supportive and inclusive culture where you'll be encouraged to grow, celebrated for your contributions, and surrounded by people who care

Additional Information

- Coverage is provided Monday to Friday, 8:30am - 5:00pm
- 5 weeks full time training induction
- Applications close: Wednesday, 9th September 2026

Diversity & Inclusion

We are proud to be an equal opportunity employer that celebrates diversity. To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive. Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.

📌 Customer Service Team Leader (Wollongong)
🏢 Peoplecare
📍 Wollongong