Housing Case Worker

The purpose of this role is to support and assist young people and families within the provision of BABI Programs by providing a professional, high-quality case management service.

Key Focus Areas:

Service Delivery and Case Management.

High-quality program and case management services are delivered to clients and tenants, which achieves the required outcomes for individuals and families. Critical incidents are carefully managed with compassion.

Housing Partnerships and Networks.

Under the direction of the Housing Program Manager, key relationships are developed, resulting in opportunities for collaboration that strengthen BABI’s service offering to clients and the community, with a focus on increasing the housing stock that BABI manages.

SYHS Partnerships and Networks

Under the direction of the Housing Program Manager, key relationships are developed, resulting in opportunities for collaboration that strengthen BABI’s service offering to clients and the community, with a focus on outcomes for young people on the BABI housing intake list.

Data Collection

Ensure program data collection and reporting is provided in an accurate and timely manner. Follow all relevant legislative and statutory requirements, service agreements and BABI policies and procedures.

Quality Accreditation adherence

Adherence to Policy, Procedure and processes to ensure National Regulatory System Community Housing (NRSCH) Accreditation is maintained and supported under the direction of the Housing Program Manager.

Team Contribution

Supporting and contributing to a highly productive Housing Team & (more generally) BABI in achieving high quality outcomes for young people, including willingness to work at different BABI sites to support team outcomes.

Employment Conditions

This position is part time (4 days a week) for 30 hours per week,



classified at Level 4.1 and will continue dependent on BABI funding.

Listed Salary is inclusive of Superannuation.

This position is paid in accordance with the Queensland Transitional Pay Equity Order derived from the Queensland Community Services and Crisis Assistance Award 2008. The terms and conditions of employment are those applying under the Social, Community, Home Care and Disability Services Industry Award 2010 in conjunction with the National Employment Standards.

Participation in BABI events/activities/meetings which from time to time will involve some weekend/out of normal hours work.

To apply:

The application is to include the following:

1. A Cover Letter (max. 2-3 pages) that introduces yourself and includes your response clearly articulating how you meet the Key Selection Criteria identified in this document, using examples about your abilities and experience that you believe best qualifies you for the advertised position.

2. A resume/curriculum vitae including the names, positions and telephone numbers of at least three referees who can comment on your competency in regard to the requirements of the position. Referees will only be contacted after an interview.

Applications that do not address the Key Selection Criteria (below) will not be considered.

Applications close at 9am on Monday 14th September 2026.

Interviews will be conducted as applications are received.

Please send your application to ********@babi.org.au or mailed to Julie Figliano, P.O. BOX 69 WYNNUM 4178

Any further queries,



contact Housing Program Manager Julie Figliano– phone: 07 3393 4***, email: ********@babi.org.au.

You can access the full job package document at www.babi.org.au/workwithus or by emailing *****@babi.org.au to request a copy.

You are encouraged to apply if you believe you possess demonstrated transferable skills to be effective in the role and a willingness to undertake industry specific training and development.

Please respond to these Key Selection Criteria (KSC) in your application:

Demonstrated competency in the following areas is required:

KSC1: Relevant experience and/or qualifications in the youth accommodation sector or in community housing, or other relevant community sector experience, as well as demonstrated understanding of the homelessness service system, the causes of youth homelessness, and factors that contribute to a young person’s successful tenancy and exit out of homelessness.

KSC2: A demonstrated ability in providing case management, group work, life skills and personal development workshops for at-risk and disadvantaged young people.

KSC3: Well developed administrative skills and a track record in keeping administrative and case records in a timely and accurate manner.

KSC4: Demonstrated excellent communication skills (verbal and written), the ability to remain professional in challenging situations, and the ability to solve problems and resolve issues that arise in service delivery.

KSC5: A demonstrated ability to build networks and partnerships and to work effectively with other staff and a range of stakeholders s (ie. government departments, other organisations) to achieve positive outcomes.

KSC6: Proven ability to work autonomously (time/self-management) and work effectively and collaboratively as a member of a multi-disciplinary team.

📌 Housing Case Worker (Wynnum)
🏢 BABI Youth and Family Service
📍 Wynnum