Guest Service Agent — The Oceanfront Hotel, Cairns

About Us

We're not just filling a reception desk, we're looking for the personality that sets the tone for every guest who walks through our doors. If you light up a room, remember names without trying, and genuinely love making people's day a little better, we want to meet you.

The Role

You'll create a memorable stay for every guest through warm, attentive service anticipating what they need before they ask, and delivering it promptly, efficiently, and with a smile that's impossible to fake.

What You'll Be Doing

- Run a smooth, skilled check-in and check-out experience

- Handle phone calls, guest requests, and reservations promptly and accurately

- Communicate with guests in a way that's open, friendly, respectful, and positive

- Know our hotel inside out — room types, rates, and services so you can speak to it confidently

- Look for opportunities to upsell room categories and support hotel revenue

- Create and manage reservations based on guest needs, availability, and budget





- Carry out front office duties in line with company procedures and management direction

- Resolve guest complaints quickly, calmly, and professionally

- Handle guest mail, messages, and deliveries promptly, always protecting guest privacy and security

- Balance your float accurately at the end of each shift, with all cash and card transactions correctly recorded

What We're Looking For

- A genuinely bubbly, outgoing personality — someone who connects with people instantly and makes them feel welcome from the first hello

- Reception experience in a similar role or industry

- RMS experience highly regarded

- Flexibility across days, with availability across our 8am–10pm operating hours

- A motivated, can-do attitude and a real passion for guest service

Why Join Us

- Be part of the ground floor of an exciting new era for an iconic Cairns Esplanade hotel

- Genuine opportunities for growth within a company on the move

- A team environment where personality is just as valued as experience

📌 Part time Hotel Receptionist (Cairns)
🏢 Vision Hotels
📍 Cairns