We are seeking an organised and customer-focused After Hours Consultant to support our clients and workforce outside of standard business hours. This role works 7:00pm to 7:00am Wednesday - Saturday and plays a critical part in ensuring seamless staffing operations across a 24/7 environment.
About the ROLE
As the go to person for all types of planned and unplanned actions, you will be the first point of contact for clients and temporary staff during overnight hours. You'll manage bookings, fill shift requests, coordinate rosters, and provide administrative support to keep operations running smoothly.
Key Responsibilities
- Respond to inbound calls from clients and temporary staff
- Fill last-minute staffing requests and vacant shifts
- Enter and update rosters accurately
- Manage bookings and schedule changes
- Provide exceptional customer service and problem-solving support
- Maintain accurate records and complete administrative tasks
- Liaise with internal teams to ensure service continuity
About You
- Excellent communication and customer service skills
- Previous hospitality experience is highly regarded
- Strong administration and data entry skills
- Ability to work independently and make decisions under pressure
- Highly organised with solid attention to detail
- Confident using computer systems and multiple platforms
- Previous rostering, scheduling, customer service, or administration experience
Why Join Us?
- Work independently in a fast-paced and rewarding role
- Be part of a supportive and collaborative team
- Opportunity to make a real impact on client service and workforce outcomes
- Ongoing training and development provided
If you thrive in a fast-paced environment, enjoy problem-solving, and are looking for a role that keeps you engaged throughout the night, we'd love to hear from you.
If this sounds like you, apply today!
Flami Hobbs | Director of People & Culture
w | www.pinnaclepeople.com.au
p | 03 •••• •777
Please note: If you have not heard from us within seven (7) working days of submitting your resume, your application will be kept on file and we will contact you if a suitable position becomes available.