About Us

GaP Solutions is a leading provider of commercial food equipment, POS systems and technology solutions, supporting customers across Australia. We're looking for an organised and customer-focused Service Administration Assistant to join our team and play a key role in supporting our busy Service Department.

This is a wide-ranging role that combines service administration, customer service and general office support. You'll be responsible for ensuring service work is accurately invoiced, customer contracts are managed efficiently, and enquiries are directed to the right people to keep our business running smoothly.

About the Role

Your primary responsibilities will include:

- Processing service invoices accurately and in a timely manner

- Managing invoicing for key customer Service Level Agreements

- Administering scheduled preventative maintenance and contract work

- Coordinating and tracking company loan equipment, including issue, returns and documentation

- Maintaining accurate customer and service records

- Supporting the Service Department with administrative tasks and reporting

You'll also provide front-of-house administration by:

- Answering and directing inbound phone calls

- Triaging enquiries for Sales, Service, Help Desk and AR/AP





- Greeting/assisting customers with general enquiries

- Providing administrative support across the business as required

About You

To be successful in this role you'll have:

- Previous experience in an administration or customer service role

- Excellent organisational and time management skills

- Strong attention to detail and accuracy

- Confidence managing multiple priorities in a fast-paced environment

- Professional communication skills, both written and verbal

- A positive, team-oriented attitude

- Sound computer skills, with experience using Microsoft Office (experience with BC365 is highly regarded)

What We Offer

- Permanent full-time position

- Weekly pay

- Supportive and friendly team environment

- Variety in your day with a mix of administration and customer interaction

- Opportunity to build your career within a growing Australian business

- On-the-job training and ongoing support

If you're someone who enjoys keeping things organised, providing excellent customer service, and takes pride in accuracy and efficiency, we'd love to hear from you.

Apply now by submitting your resume and a brief cover letter outlining your experience and why you'd be a great fit for the role.

📌 Service Administration Assistant (Edwardstown)
🏢 GaP Solutions
📍 Edwardstown