Service Desk Lead: Drive Sla, Csat & Team Growth Melbourne

Service Desk Lead: Drive Sla, Csat & Team Growth Melbourne

29 Aug
|
Emerging IT
|
Melbourne

29 Aug

Emerging IT

Melbourne

Emerging IT is seeking a Service Desk Team Leader to guide daily operations of the Service Desk, ensuring consistent, high-quality technical support that meets client expectations.
You'll manage a team across L1–L3, foster collaboration, and drive continuous improvement.Reporting to the Technical Support Manager, you'll own SLAs, CSAT, and team performance, mentor staff, lead escalation processes, and analyse data to strengthen service delivery in a rapid-paced setting.
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📌 Service Desk Lead: Drive Sla, Csat & Team Growth Melbourne
🏢 Emerging IT
📍 Melbourne

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