Reports to: Executive General Manager – Operations and Strategy

About CloudMarc

CloudMarc is a specialist technology consultancy delivering Testing, Quality Engineering, Digital, Cloud and Data services across Australia and internationally.

We partner with leading organisations to improve quality maturity, reduce delivery risk and enable faster, more resilient technology delivery. With teams across Australia, India, Sri Lanka and the Philippines, we combine deep technical capability with a flexible, people-first approach to consulting.

As CloudMarc continues to grow, we’re looking for an experienced Strategic Account Director to strengthen key client relationships, expand strategic accounts and drive new business growth.

The Opportunity

This is a senior, client-facing role combining strategic account management, delivery oversight, business development, tender leadership and Quality Engineering advisory.

You’ll report directly to the Executive General Manager – Operations and Strategy, working closely with the broader CloudMarc Executive team to grow strategic accounts, identify new opportunities and ensure exceptional outcomes for our clients.

You’ll act as a trusted partner to senior client stakeholders while helping shape opportunities across Testing, Quality Engineering and broader technology services.

This role will suit someone with a strong background in Testing, Quality Engineering or technology consulting who can confidently engage senior stakeholders and translate technical capability into clear business outcomes.

Strategic Account Management

- Own and develop senior relationships across key enterprise accounts.
- Act as a trusted advisor to client stakeholders, technology leaders and delivery executives.
- Understand client strategy, challenges and priorities and align CloudMarc services accordingly.
- Lead account planning and identify opportunities to expand existing engagements.
- Build trusted, long-term partnerships that position CloudMarc as a strategic technology partner.

Service Delivery & Client Success

- Maintain oversight of delivery performance and client satisfaction across key accounts.
- Work closely with internal delivery leaders to ensure consistent, high-quality service.
- Support consultant onboarding, offboarding, performance and welfare across client engagements.




- Identify delivery risks early and coordinate appropriate resolution.
- Maintain regular engagement with consultants and clients to ensure strong delivery outcomes.

Business Development & Growth

- Identify and pursue new opportunities within existing and prospective accounts.
- Bring a demonstrable industry network and leverage relationships to generate new business opportunities.
- Develop and maintain a healthy pipeline of account growth and new business opportunities.
- Own end-to-end tender, RFI and RFP responses.
- Coordinate technical, delivery and commercial teams to develop compelling and differentiated proposals.
- Lead client presentations, solution pitches, executive briefings and tender presentations.
- Clearly articulate the value of Quality Engineering in terms of reduced risk, faster delivery, improved customer outcomes, resilience and cost efficiency.
- Help expand CloudMarc’s presence across strategic enterprise clients.

Advisory & Thought Leadership

- Act as a trusted advisor on Testing and Quality Engineering strategy.
- Contribute to strategic client discussions around quality maturity, automation, continuous testing, CI/CD and DevOps.
- Help shape and communicate CloudMarc’s Quality Engineering value proposition.
- Stay current with emerging trends including AI-enabled testing, Generative AI and AI assurance.
- Identify opportunities to develop and expand CloudMarc’s AI testing, assurance and advisory capabilities.
- Represent CloudMarc at client briefings, industry events and forums as required.

Governance & Commercial Management

- Participate in regular client governance meetings, providing delivery, risk and performance insights.
- Work closely with the Executive team on account planning, pipeline management, forecasting and commercial performance.
- Maintain visibility of account health, opportunities, delivery risks and future demand.




- Support commercial discussions and ensure opportunities align with CloudMarc’s broader growth strategy.

What We’re Looking For

You’ll ideally bring:

- Strong experience within Software Testing, Quality Engineering or technology consulting.
- Demonstrated success managing and growing strategic enterprise accounts.
- A strong industry network and proven ability to convert relationships into recent business opportunities.
- Strong senior stakeholder engagement experience across CIOs, technology leaders, delivery executives and procurement teams.
- Demonstrated experience leading complex tenders, RFIs, RFPs and commercial proposals.
- Excellent written communication and presentation skills.
- Experience delivering persuasive pitches, executive briefings and tender presentations.
- Ability to translate complex Testing and Quality Engineering concepts into clear business value.
- Strong understanding of automation, continuous testing, CI/CD, DevOps and modern Quality Engineering practices.
- Awareness of emerging trends across AI-enabled testing, Generative AI and AI assurance.
- Strong commercial acumen with experience managing account pipelines and growth opportunities.
- Experience leading consultants and working across cross-functional delivery teams.

About You

You’re likely to be:

- Passionate about quality and delivering meaningful client outcomes.
- Client-focused and commercially minded.
- Confident and credible when engaging senior executives.
- A persuasive communicator and presenter.
- Comfortable owning complex opportunities from initial conversation through to proposal and presentation.
- Collaborative, solutions-focused and comfortable taking ownership.
- Curious about emerging technologies and how they can create value for clients.
- Focused on building trusted, long-term client relationships.

Why CloudMarc?

At CloudMarc, you’ll have the opportunity to play a key role in the next stage of our growth.

You’ll work closely with senior leadership, shape strategic client relationships, influence our service offering and help grow a specialist consultancy with a strong reputation in Quality Engineering.

If you’re an experienced technology consulting leader with a passion for Quality Engineering, strategic accounts and business growth, we’d love to hear from you.

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📌 Strategic Account Director (New South Wales)
🏢 CloudMarc
📍 New South Wales