Sydney Polytechnic Institute – Sydney CBD NSW

Sydney Polytechnic Institute – Sydney CBD

Sydney Polytechnic Institute is seeking a motivated and energetic Student Engagement & Student Services Lead to support and enhance the student experience on campus.

This role focuses on student engagement, international student support, campus activities, and the management of the Student Ambassador program. We are looking for someone who enjoys engaging with students, creating activities, and bringing new ideas to life. If you are energetic, proactive, and passionate about building a vibrant student community, we would love to hear from you.

About the Role

This role combines student services, student engagement, and campus life coordination. You will work closely with students, academic staff, and the marketing team to create an engaging and supportive student experience.

Key Responsibilities

Student Engagement & Campus Activities

Plan and organise student events, workshops, and engagement activities

Support orientation programs and student community initiatives

Increase student participation and improve the campus experience

Student Services & Support

Provide support to international and domestic students

Respond to student enquiries and assist with student-related matters

Help students connect with campus resources and opportunities

Recruit, train, and manage Student Ambassadors

Coordinate ambassadors for events, campus tours, and student engagement activities with recruitment team

Encourage student leadership and peer engagement

Alumni Engagement

Manage and coordinate student alumni engagement activities

Maintain connections with graduates and encourage alumni participation in events

Support alumni stories, networking events, and community building

Content & Student Promotion

Support video recording, student interviews, and social media content





Work with the marketing team to showcase student success stories and industry projects

Encourage students and alumni to participate in promotional activities

Key Skills & Experience

Experience in student services, student engagement, or student support

Experience working with international students

Strong communication and interpersonal skills

Experience organising student events or campus activities

Comfortable supporting video recording or social media content

Highly organised and able to manage multiple priorities

Proactive and able to take initiative

Preferred Skills

Experience working in higher education or international education environments

Experience managing student ambassadors or student leaders

Experience supporting student engagement campaigns, events, or promotional activities

Proficiency in Microsoft Office applications

Experience using HubSpot CRM and Canva for communication, marketing, or student engagement activities is preferred

Personal Qualities

We are looking for someone who is:

Energetic and engaging

Responsible and reliable

Proactive and self-motivated

Passionate about supporting international students

Why Join Us

Friendly and supportive team culture

Join a collaborative and welcoming team that values communication, mutual support, and positive energy.

Learning-focused workplace

We believe continuous learning drives innovation. Our team participates in two paid learning sessions each year, creating regular opportunities to grow, share ideas, and develop new skills.

Chance to bring your ideas to life

We value initiative and creativity. If you enjoy sharing ideas, improving student experience, and creating new initiatives, this role provides the opportunity to turn ideas into real projects.

A role with ownership

We are looking for someone who is proactive and enjoys taking ownership. If you are someone who likes to contribute ideas and help build new initiatives, this role will give you the space to do so.

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📌 Student Engagement officer (New South Wales)
🏢 Sydney Polytechnic Institute
📍 New South Wales