Ever Nimble is excited to present an opportunity for an IT Support Technician to join the Reactive Support team in our Gold Coast office.

We also make sure that we are providing the same level of care and support to our internal teams.

Ever Nimble officially became certified as a 'Great Place to Work' in 2022, and was named in Australia's Best Workplaces TM in Technology for 2023.

Perks and perks of being an EN Team Member:

Great work environment and team;

Experienced tech experts to learn from;

Opportunities to grow and develop;

Team member discounts on IT Equipment purchased from https://store.evernimble.com;

Rewards and incentives for performance and training;

Opportunities to travel for work;

Paid birthday leave;

Generous Work From Anywhere allowance;

We support flexible working;

About you:

1-2 years (minimum) of experience in IT support is required for this role;

Existing helpdesk (ideally MSP) experience is highly desirable;

Experience supporting the mining industry is highly desirable;

Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices;

Ability to work independently and manage multiple tasks simultaneously;

Strong problem-solving skills and attention to detail;

Excellent communication skills, both verbal and written;

Ability to travel to client sites as needed (via company Uber account).

About the role:





As part of our award-winning support desk team, you’ll provide awesome first and second-line tech support to our incredible customers;

Support hardware equipment including laptops, desktops, servers, storage devices, and network devices;

Support a vast array of software across many industries;

Handle on-site visits for troubleshooting, maintenance, and repairs;

Escalate issues to Senior Technicians or vendors when necessary;

Maintain knowledge of the latest hardware and software trends and technologies.

Customer Service is key:

Customer confidence; we communicate with our clients in person and on the phone;

Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers;

Responding in a timely manner to service issues and requests;

Proactive problem-solver with attention to detail.

The tech you will be exposed to:

Microsoft 365

Active Directory

Fortinet

Firewalls & Networking

Automation tools

All types of IT hardware

IT is our jam, and we pride ourselves on helping businesses thrive through honest and smart advice. And yes, often there are cupcakes involved. So, if you get IT and want to know more,

Important: Applications will only be considered from candidates living in or close to Southport, QLD.

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📌 IT Support Technician - Gold Coast (City of Gold Coast)
🏢 Ever Nimble
📍 City of Gold Coast