Social Futures is a leading community service organisation and registered community housing provider with 50 years’ experience creating positive social change. We work with communities, organisations and government to build inclusive communities where everyone is valued and supported.

As our LAC Quality and Data Lead, you'll play a key role in bringing our Quality Assurance Framework to life across the LAC Program, this role can be based inTweed, Lismore, Ballina, Grafton, Bathurst,Orange, Dubbo, Bathurst, Wyong or Gosford.

This is more than a traditional data analyst role. You'll combine data expertise with an understanding of quality, performance and service delivery, helping us understand what our data is telling us, where we're performing well, where risks are emerging, and where we need to focus next.

As part of the Quality and Development team, you'll work closely with the Senior Manager, LAC Quality and Development, our Leadership Team, and the broader Local Area Coordination team, translating quality, compliance and performance information into clear, accessible insights that support timely, informed decisions.

- Meaningful work that makes a difference
- Supportive and collaborative team culture
- Professional development and career growth opportunities
- Competitive salary, salary packaging and wellness benefits

What you'll be doing

- Collect, collate and analyse quality, performance and compliance data across the LAC Program
- Develop accessible reports and dashboards that help staff and leaders benchmark performance against quality standards, KPIs and NDIA Performance Management Framework requirements
- Identify trends, patterns,



risks and opportunities, and translate these into practical insights and recommendations
- Give leaders early visibility of performance risks, enabling timely intervention
- Support the ongoing development of the LAC Quality Assurance Framework, including its reporting and measurement approach
- Work with the Quality & Development team to ensure data informs our continuous improvement cycle
- Design and embed reporting practices that meet organisational and funder requirements

What we're looking for

- Tertiary qualifications and/or equivalent experience in business, research, statistics or a related discipline
- Demonstrated experience in data analysis, performance monitoring and reporting
- Robust analytical and problem-solving skills, with the ability to spot trends, risks and opportunities in complex information
- Experience developing and maintaining data management and reporting systems
- The ability to turn complex data into clear, accessible insights for a range of audiences
- Strong attention to detail and a commitment to data accuracy and integrity
- The ability to work collaboratively with operational and quality teams, while maintaining independence and integrity in analysis and reporting

Experience within the NDIS, human services, quality assurance or a comparable service delivery environment is highly regarded.

For more information about Social Futures please visit our website https://socialfutures.org.au/work-with-us/

For further information about the role, or to request adjustments to the recruitment process please contact Jennifer Klower on0439210***

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📌 LAC Quality and Data Lead (Tweed Heads West)
🏢 SOCIAL FUTURES
📍 Tweed Heads West