Job Description

EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.

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At Excel our hand-selected people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain.

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Job Description

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Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

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The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a skilled welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

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What You Will Be Doing:

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- Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
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- Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
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- Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
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- Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
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- Securing resident keys, security devices, parcels, and dry cleaning.
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- Internal and External Patrolling.
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- Completing Incident Reports when necessary and responding to emergencies.
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- Ensuring entry and lifts are tidy and presentable.
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Working hours: Monday to Friday from 11pm to 7am.

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Qualifications

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Must Have

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- Availability to work overnight.
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- Ability to build rapport with residents and cooperative relationships with the team.
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- Front of house or customer service experience.
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- Proven quality written and verbal communication skills.
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- Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).
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Your Strengths

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- Capability to work withina team environment and follow Site Procedures and Company Policies.
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- Be professionally presented.
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- Punctuality and proactivity.
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Additional Information

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What We Offer:

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- Opportunity to work on prestigious residential sites
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- Loyalty Award Program and Exceptional Performance Award recognition
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- Support from Training Coordinatorand Head Office
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- Uniform is provided:
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- MEN UNIFORM - Black business suit, tie, and name badge.
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- LADIES UNIFORM - Black business suit, scarf, and name badge.
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Training is provided prior to first shift.

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This is a full-time role. Candidates must be Permanent Residents or Australian Citizens and provide a valid Police Check as part of the recruitment process.

📌 Overnight Concierge (New South Wales)
🏢 Excel Building Management
📍 New South Wales