Job Description

Host
n Full Time | Shangri-La Sydney

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Join our team at Altitude Restaurant or Café Mix and help deliver exceptional dining experiences while enjoying breathtaking views of the Sydney skyline.

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At Shangri-La Sydney, we believe every detail matters. As a Host/Hostess, you will be the first point of contact for our guests, creating a warm and welcoming first impression while ensuring a seamless and memorable dining experience from arrival to departure.

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What you'll do:

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- Greet guests warmly, communicate approximate wait times, and manage seating queues to ensure a smooth flow of guests.
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- Maintain a seating plan and ensure guests are seated promptly, according to arrival order.
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- Ensure tables are properly set before seating guests and maintain a high level of presentation throughout service.
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- Communicate with service staff to ensure effective service, accurate orders, and correct charges to guests.
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- Uphold the dress standards for patrons, following the guidelines set by the Director of Food and Beverage.
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- Assist service staff in delivering excellent guest service when required.
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- Report guest complaints or service concerns promptly to the Service Leader or Service Manager.
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- Ensure an adequate supply of menus and wine lists are available and presented to guests to the highest standard.
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- Farewell guests with a warm and inviting message, ensuring they look forward to returning.
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What makes you perfect for this role:

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- Knowledge of the Liquor Act and responsible alcohol service (RSA certification required).
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- Strong communication skills and the ability to manage guest expectations.
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- A keen eye for detail and a passion for maintaining high presentation standards.
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- Ability to stay organized and efficient during busy service periods.
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- Flexibility to assist with various tasks and training programs as needed.
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- Positive attitude and commitment to delivering exceptional customer service.
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Why you'll love it here:

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- Be part of an iconic luxury hotel with career growth opportunities.
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- Enjoy perks such as complimentary stays at Shangri-La properties worldwide after one year, exclusive discounts, and end-of-year performance bonuses.
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- Complimentary meals while on duty.
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- A warm, supportive team that values excellence in service.
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Shangri-La Sydney isn't just a place to work; it's a place to grow and belong. If you're passionate about hospitality and creating unforgettable guest experiences, we want to hear from you.

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No recruitment agencies, please.

📌 Food & Beverage Host (New South Wales)
🏢 Shangri-La Hotels
📍 New South Wales