The Case Manager will work with the Program Manager, other staff and Management to provide appropriate and effective services for women and children experiencing domestic and family violence to remain safely in their own home or in a home of their choice. The Case Manager will assist individuals and families to build a strong and sustainable future through active and integrated case management, coordination of services, security measures, safety planning, trauma informed support, advocacy and referral, and assistance to maintain safe housing.

Key responsibilities

Provide comprehensive case management support to clients including crisis intervention, preparation and implementation of case plans, practical and emotional support and coordination of services

Conduct risk assessments and safety audits

Provide information on relevant community resources that may assist clients

Provide information and referral services to non-government and statutory organisations, community organisations and individuals when requested

Maintain service databases and ensure accurate up to date and concise information and case notes are recorded for all clients

Transport adults and children in service vehicles to relevant agencies where appropriate

Work within the team and program manager regarding referrals and case allocation

Co-present education and information sessions to community groups and organisations

Participate in internal and clinical supervision and annual worker appraisals

Work collaboratively and respectfully with all SEWACS staff and management

About you





Diploma Community Services Welfare or equivalent with a minimum of 2 years experience working within the domestic violence field

Ability to work within the framework of a feminist philosophy and a trauma-informed approach

Demonstrated knowledge of issues pertaining to domestic and family violence and the effect on women and children

Awareness of the specific issues arising for Aboriginal people and people from non-English speaking background, LGBTQI+, women with disabilities and children experiencing domestic violence

An awareness of cross-cultural issues and an understanding of how these relate to the work of the organisation

Good interpersonal skills, including the ability to engage clients and show empathy whilst maintaining professional boundaries

Positive oral and written skills including ability to communicate effectively with staff, clients and other service providers

An ability to relate compassionately and effectively with children

Comprehensive computer skills and be adept and willing to learn new software/databases

Current Drivers Licence and Successful Working with Children and Criminal History Police Checks

About us

SEWACS (South East Women and Children's Services) is a feminist, community organisation providing innovative, holistic, client-focussed homelessness, domestic violence and youth support services across Bega Valley and Eurobodalla Shires. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

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📌 SHLV Case Manager (Bega)
🏢 South East Women & Children's Services
📍 Bega