NSW Department of Communities and Justice – Liverpool NSW

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Employment Type: Talent Pool creation for future ongoing and temporary positions valid for up to 18 months.

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

Homes NSW is seeking an experienced Aboriginal and/or Torres Strait Islander leader to join the Housing Response Centre (HRC) as a Team Leader.

This is an exciting prospect to lead a team delivering housing and housing-related assistance to Aboriginal and non-Aboriginal clients across NSW.

As a Team Leader, you will provide operational leadership, coaching and cultural guidance while fostering a positive team culture and ensuring quality service delivery outcomes for clients and communities.

Working closely community organisations and key stakeholders, you will play an important role in strengthening culturally responsive services and supporting Homes NSW's commitment to improving outcomes for Aboriginal people.

What you’ll do

- Lead and support a team to achieve service delivery outcomes and customer service standards.
- Manage day-to-day response centre operations, escalations and complex enquiries.
- Coach, mentor and develop staff capability through ongoing support and feedback.
- Provide cultural advice and guidance to support improved service delivery for Aboriginal clients.
- Build and maintain effective relationships with Aboriginal communities, service providers and key stakeholders.
- Contribute to continuous improvement initiatives and operational planning activities.

What we’re looking for





We're seeking a motivated leader who can demonstrate:

- Strong cultural knowledge, lived experience, connections and relationships with Aboriginal communities.
- Experience working in an operational response centre environment.
- Proven ability to lead, motivate and develop teams.
- Strong communication, stakeholder engagement and problem-solving skills.
- The ability to manage competing priorities and deliver high-quality customer outcomes in a fast-paced environment.

As an Identified role, this position is open only to Australia’s First Nations people.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and




- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

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📌 Team Leader (Liverpool)
🏢 Nsw Department Of Communities And Justice
📍 Liverpool