Com e and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.

A Bit About Us

At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems-like urban congestion, pollution, obesity, and mental health-through the power of cycling.

We're a family-owned, values-driven company that's committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

- Competitive Pay and Bonus Opportunities
- Supportive, Team-Driven Culture
- Ongoing Training and Career Development
- Wellness and Mental Health Focus
- Exclusive Staff Discounts
- Community Involvement
- Fun, Energetic Work Environment

About the Role

As a Sales Associate , you are responsible for delivering amazing hospitality and driving a excellent customer experience-while supporting daily operations and hitting individual goals.

Sales & Hospitality

- Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
- Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
- Utitlize Lead Lists to stay engaged with customers and drive sales.
- Participate in daily huddles and debriefs to stay aligned with the team.




- Make customer-focused decisions and do the right thing to create positive experiences.
- Respond to phone calls and store emails with professionalism and helpfulness.
- Assistwith UBG/Warranty cases-support customers, document exchanges, and coordinatewith the Inventory DRI.

ProductKnowledge

- Learn about Trek bikes, components, apparel, and technology.
- MaintainTrek University GuideStatus by completing required learning modules and continuing education.

StoreOperations

- Helpwithstore opening/closing, operateAscendPOS, and complete end‑of‑day cash‑up.
- Executeresponsibilitiesas directedbythe StoreManager.
- Wearthe Trek uniform and present yourself to Trek's professional standard.

WhenNot with Customers,You'llHelp:

- Completethe Daily TaskList.
- Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
- Performweekly Cycle Counts for inventory accuracy.
- Assemble or pre‑assemble new bikes and assist in preparing customer bikes for service.
- Keepthe showroom and back‑of‑house clean, organized, and efficient.

WhatWe'reLookingFor

Youdon'tneedtobeabikeexpert-what matters most is your energy, curiosity, and commitment to providing excellent customer service.

Youbring:

- A positive, can‑do attitude
- Excellent communication and teamwork skills
- A desire to grow through feedback and learning
- Problem‑solving skills and customer‑first thinking
- Attention to detailand reliability
- Basic computer proficiency

ReadytoRide with Us?

Ifyou'reenergetic, driven, and passionate about creating great experiences, we wantYOUonour team.

Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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📌 Sales Associate (Western Australia)
🏢 TrekBikes
📍 Western Australia