ACURIO Health develops people-centric healthcare facilities. Committed to the communities we serve by providing access to high-quality care. We believe that strong clinical governance together with dedicated and educated care teams is our greatest strength; and aspire to provide our doctors and our patients with a first-class healthcare experience.

At the core of everything we do, is our vision:

ACURIO Health’s vision is to be recognised leaders in the delivery of trusted, quality, healthcare services, and to be the employer of choice for health professionals

About the Role

We have multiple positions for a motivated, organised and customer-focused Collection Officer to join our Finance team, based in Penrith with hybrid working arrangements.

The Collection Officer is responsible for the effective management, follow-up and collection of outstanding patient accounts, while maintaining a qualified and respectful approach to every customer interaction.

Key Responsibilities

- Manage the collection and follow-up of outstanding patient debts in line with established processes and KPIs.
- Monitor outstanding accounts and proactively follow up overdue balances.
- Maintain accurate and up-to-date collection records and documentation.
- Communicate professionally with patients and other relevant parties regarding outstanding accounts and payment requirements.
- Provide exceptional customer service while handling sensitive and sometimes complex financial enquiries.
- Complete reconciliations accurately, including daily banking activities.
- Prepare and utilise collection reports to monitor performance, outstanding debt and collection outcomes.
- Identify account discrepancies and escalat issues where required.
- Ensure collection activities comply with organisational policies, procedures and relevant requirements.
- Maintain patient privacy and confidentiality at all times.
- Work collaboratively with internal teams,



supporting efficient resolution of account and collection matters.
- Identify opportunities to improve collection processes and departmental efficiency.
- Participate in quality improvement, audits and other relevant departmental activities.

About You

- You will be a confident communicator with strong attention to detail, negotiation and organisational skills, and the ability to manage sensitive financial conversations professionally.
- Experience in debt collection and/or accounts receivable.
- Experience within the healthcare industry.
- Experience managing outstanding accounts and customer enquiries.
- Experience with reconciliations and banking processes.
- Knowledge of health fund, public, DVA, Workcover and third-party arrangements.
- Experience working in a fast-paced, multi-disciplinary environment.
- Experience using patient management or financial systems.

We are committed to equal employment opportunity, ethical practices, and the principles of cultural diversity and promote a smoke free work environment. Appropriate criminal record and child protection checks are required for all successful candidates. Employment with Acurio is subject to your compliance with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive PD2026_004. Appointment and ongoing employment will be subject to continued compliance with the policy directive

Please note that applications will be shortlisted as they are received, and interviews may commence prior to the closing date. Acurio Health reserves the right to close applications early or extend the closing date without notice.

Acurio is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

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📌 Collection Officer (Penrith)
🏢 Acurio
📍 Penrith