Brimbank City Council is seeking a Customer and Digital Experience Lead for a fixed-term full time role based in Melbourne. The position focuses on leading projects to enhance customer experiences across diverse communities, partnering with internal departments and stakeholders to deliver service improvements while ensuring projects stay aligned with community needs.
The role emphasises voice-of-the-customer insights, service design, and cross-functional collaboration, with a hybrid work
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📌 Customer & Digital Experience Lead - Service Design Hybrid (Melbourne)
🏢 Brimbank City Council
📍 Melbourne
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