Permanent Full time | Senior Leadership | NSW & ACT

Back2Work, part of Humanity Health Group, delivers employment-focused psychology and allied health services to Participants across Australia.

We are seeking an experienced State Operations Manager – NSW & ACT to lead and grow our team of psychologists and allied health clinicians across the Workforce Australia and Inclusive Employment Australia (IEA) markets

This is a hands-on leadership role with genuine ownership of your region. You'll lead and develop your team, build strong relationships with Employment Service Providers, drive operational performance and identify opportunities to grow our services across NSW and ACT.

The Role

As State Operations Manager, you will:

- Lead, coach and develop a multidisciplinary team of clinicians.

- Drive performance against utilisation, quality and operational KPIs.

- Build and maintain strong relationships with Employment Service Providers.

- Visit customer sites and identify opportunities to grow referrals and services.

- Oversee state revenue, budgets, forecasting and workforce capacity.

- Ensure high standards of clinical quality, compliance and Participant experience.

- Support recruitment, onboarding, retention and clinician development.

- Build a positive, accountable and high-performing team culture.

- Work closely with the CEO and national leadership team to support continued growth.

About You





Are you a people-focused leader who thrives on performance, growth and building strong customer relationships?

We're looking for a confident and commercially minded leader who enjoys being close to their people, customers and business performance.

You will ideally have:

- Experience leading teams within employment services, allied health, occupational rehabilitation, disability, healthcare or a related sector.

- Strong people leadership and performance management skills.

- Experience managing operational and financial KPIs.

- Strong commercial and relationship-building skills.

- Excellent stakeholder management and communication skills.

- A practical, solutions-focused approach.

- An allied health qualification is desirable but not essential.

- A current unrestricted driver's licence and willingness to travel across NSW & ACT.

What We Offer

- Competitive senior leadership salary package.

- Performance and reward incentives.

- Flexible working arrangements.

- Leadership and professional development.

- Laptop and required technology.

- Support from an experienced national leadership and clinical team.

- Genuine prospect to shape and grow the NSW & ACT portfolio.

- Career opportunities across Back2Work and Humanity Health Group.

- A fast-paced, supportive culture where great leadership, performance and customer outcomes are recognised.

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📌 State Operations Manager - NSW/ACT (New South Wales)
🏢 Humanity Health Group
📍 New South Wales