Our company prides itself on being locally owned and operated for over 60 years.

In that time, Coffs Harbour Blinds and Awnings has established itself as one of the area’s most respected and reliable manufacturers with a reputation for quality and excellence second-to-none.

The business was established in 1964 by Bill & Joyce Jeff with a staff of three, supplying venetian blinds, window awnings & screen doors. Now, over 60 years later Coffs Harbour Blinds & Awnings has grown to a staff in excess of 50 and we manufacture and distribute a wide range of quality window coverings and home improvement products.

The majority of our products are manufactured from our factory at 2 Hi-Tech Drive, Toormina. Our Luxaflex Window Fashions Gallery is also at this address and offers the most exciting display of Window Fashions products on the North Coast.

The Role

We are seeking a Customer Service & Admin superstar to join our Showroom team on a Permanent Full-Time basis. This position requires a high level of organisation, a strong ability to multi-task and the ability to work both solo, and within a team environment when required.

The successful applicant will be required to undertake the following tasks:

- Perform general clerical duties and tasks delegated by the Office Manager in a prompt and accurate manner.
- Provide support and assistance to other members of the Customer Service / Administration and Sales team as required, to ensure efficient and effective functioning of the team.
- Efficiently manage customer service & administrative tasks including data entry, document management and correspondence to support daily operations.
- Provide friendly & efficient service to all customers in our showroom and via phone and email.
- Assist with scheduling of leads for Sales Reps,



including liaising with clients to book days & times.
- Assist with invoicing customers where required.
- Actively monitor inboxes for customer enquiries, providing information, resolving issues and redirecting matters as required in a timely and efficient manner.
- Cash handling, taking payments including use of Eftpos machine, ensuring correct account details are recorded for payments received. Recording the payments in our system (Buz), and reconciling Eftpos payments on a daily basis.
- Assisting with maintaining tidiness & organisation in office and showroom.

Skills & Experience

- Prior administration & customer service experience is essential
- Proficient in the use of Microsoft Office (particularly Outlook, Excel and Word)
- Excellent verbal and written communication skills
- Empathetic person that loves creating a outstanding experience for customers & resolving any issues
- Good problem solving and time management skills
- Ability to work independently and collaborate with the team
- Thrive in managing varying tasks and coordinating deadlines

Why choose us?

- Flexible, friendly & supportive workplace
- Training & development opportunities
- Steady, on-going work with increased volumes in peak periods
- On the job training with highly experienced staff
- Generous pay rates (varies, based on experience)
- Work for an Industry Leader that has been operating for over 60 years
- Excellent work-life balance
- Great company culture, where employees are genuinely valued
- Supportive, approachable Management team
- Work for a family-orientated, family-run local business
- Employee benefits program - Flare Benefits
- Generous Staff discounts (upon completion of probationary period)
- Enjoy coming to work!

The position is a permanent full-time position with a 6-month probationary period, ready for an immediate start.

#J-18808-Ljbffr

📌 Customer Service Administration (Toormina)
🏢 Coffs Harbour Blinds & Awnings
📍 Toormina