Join a local organisation that puts people first.

At Peoplecare, we're more than a health insurer, we're a purpose-driven, member-owned not-for-profit that exists to make a genuine difference in the lives of our members. Proudly based in the Illawarra and supporting communities across Australia, we've built our reputation on providing simple, value-driven health cover backed by exceptional, personalised service.

People are at the heart of everything we do, from the care we provide our members to the culture we've created for our team. When you join Peoplecare, you'll become part of a supportive and connected workplace where your contribution is valued, your growth is encouraged, and the work you do every day has a meaningful impact. Together, we're helping people feel supported, confident, and cared for when it matters most.

As part of our Overseas Visitors Health Cover contact centre team, you'll be the trusted voice our policy holders rely on, helping them navigate their policy with confidence, clarity, and care. Whether you're answering questions, solving problems, or supporting someone through the Australian healthcare system, every interaction is an opportunity to make someone who is new to Australia days a little easier.

What You’ll Be Doing

Imagine being the person who turns a confusing question into a clear solution or a stressful situation into a positive experience. No two days are the same in this fast-paced and rewarding role.

Here’s how you will make an impact:

- Be the welcoming voice helping our Overseas policy holders navigate their policy with care and empathy
- Responding to policyholder enquiries via phone and written channels
- Helping policyholders understand their cover, benefits,



policies, and claims
- Processing policy updates and new memberships
- Building positive relationships and creating great outcomes for our overseas policy holders

If you enjoy being busy, thinking on your feet, and helping people every day, you'll love the variety, purpose, and impact this role offers.

About You

You're a people-first professional who enjoys building connections, solving problems, and creating positive experiences.

- A genuine passion for helping others
- Strong communication skills, with the ability to connect with empathy and professionalism
- Confidence working in a fast-paced, high-volume environment
- A solutions-focused mindset and the ability to stay calm under pressure
- Strong digital skills and confidence navigating multiple systems
- A positive attitude, collaborative approach, and desire to learn and grow
- Comfortable navigating change

Customer service experience is essential. Experience in health insurance is highly regarded, but we're equally interested in people who bring enthusiasm, resilience, a strong work ethic and a commitment to exceptional service.

Why You’ll Love Working Here

At Peoplecare, we invest in your wellbeing, development, and future success. In return for bringing your best every day, you'll enjoy:





- 20% annual leave loading plus up to 5 additional days of special leave, giving you more time to recharge and focus on what matters most - pro rata for part time roles
- Exclusive private health insurance benefits for you and your family
- Optical and dental discounts to help you stay healthy and save on everyday essentials
- Life insurance and salary continuance protection, providing added peace of mind for the future
- Fitness Passport access and wellbeing initiatives that support your physical and mental wellbeing
- Hundreds of discounts through Reward Gateway helping you save on travel, shopping, entertainment, dining, and more
- Novated leasing options to make your next vehicle more affordable
- A genuinely supportive and inclusive culture where you'll be encouraged to grow, celebrated for your contributions, and surrounded by people who care

If you're looking for a career where you can make a genuine difference, grow with a supportive team, and be part of an organisation that truly puts people first, we'd love to hear from you.

Additional Information

- Permanent Full time or Part time position (versatile for either 3 full days or 5 hours per day 5 days per week)
- Coverage is provided Monday to Friday, 8:30am – 5:00pm
- 5 weeks full time training induction

Diversity & Inclusion

We are proud to be an equal opportunity employer that celebrates diversity. To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive. Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.

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📌 Customer Service Consultant (Part time) (Wollongong)
🏢 Peoplecare
📍 Wollongong