Customer Experience Service Lead -- Transform & Elevate Delivery (City of Cockburn)

Customer Experience Service Lead -- Transform & Elevate Delivery (City of Cockburn)

30 Aug
|
The City of Cockburn
|
City of Cockburn

30 Aug

The City of Cockburn

City of Cockburn

Job Description

The City of Cockburn is seeking a Service Lead - Customer Experience to drive service delivery across front counter, contact centre, digital and after-hours channels. You will lead the Customer Experience team, manage feedback and complaints, and use insights and technology to improve outcomes.

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Based in Western Australia, the role offers a pathway to enhancing customer journeys with Genesys, alongside flexible work options and a strong advantages package.

📌 Customer Experience Service Lead -- Transform & Elevate Delivery (City of Cockburn)
🏢 The City of Cockburn
📍 City of Cockburn

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