ICT Support Officer (APS5 equivalent)

Location: ACT, Canberra (100% office-based in Barton)

Work from home available? No. Onsite

Rate: Great rate on offer for a suitable candidate

About Us

Darumatic is an IT Consultancy which focuses on cloud native technologies. Our mission is to help clients to "Build better software". We are passionate about working with clients to transform their development and infrastructure teams to become cloud native. Our supportive culture will open up a variety of opportunities for you to develop your knowledge and skills whilst providing opportunities to connect with a range of IT professional networks. We believe in mutually beneficial professional working relationships and your employment with us is no exception.

For information about us visit https://www.darumatic.com or https://www.darumatic-recruitment.com/

About The Role

This is an exciting opportunity to work with a prominent Federal Government client. Our client is currently seeking an ICT Support Officer (APS5 equivalent) to join their Business Systems Unit (BSU) in Barton, ACT.

In this role, you will provide frontline ICT support services to department staff both in Australia and overseas. You will be responsible for responding to helpdesk requests, resolving routine ICT issues, administering user accounts and systems, and supporting the deployment and management of ICT equipment. You will also contribute to broader ICT projects, upgrades, testing, and operational activities.

Because this is a Helpdesk role requiring the physical maintenance of user and building ICT hardware, this position is 100% office-based. We are looking for someone with strong communication skills,



sound problem-solving abilities, and a commitment to delivering high-quality customer service.

Benefits And Perks

- 3-month initial contract with a 3-month extension option (37.5 hours per week)
- Relaxed / Friendly Environment
- Social Area with Ping Pong table (at onsite location)
- Training / Education opportunities

Skills And Experience

- Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems, and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
- Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
- Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
- Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
- Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.
- Experience in Active Directory on premises and Azure AD (Desirable).
- Demonstrated understanding of ITIL principles (Desirable).
- Must hold a current Baseline security clearance.

Note: Applicants must be able to provide a one-page pitch (up to 5000 characters) addressing the specified essential criteria.

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📌 ICT Project Officer (Must have Baseline Security Clearance) (Canberra)
🏢 Darumatic Cloud Native
📍 Canberra