Service Coordinator - Scheduling & Customer Service
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For over 30 years,Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia. We keep kitchens safe, compliant, and operational with services including:
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- Comprehensive canopy and exhaust system maintenance
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- Air conditioning filter management
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- Specialist hygiene andsanitisationprograms
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About the Role
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We're hiring a highlyorganisedand responsiveService Coordinatorto join our busy Cairns-based team. In this critical role, you'll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensureon-time, high-quality service delivery.
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This is a fast-paced scheduling roleperfect for someone with a strong background inservice dispatch, workforce coordination, or rostering.
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Key Responsibilities
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- Plan, assign andoptimisetechnician schedules and daily rosters
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- Liaise with clients to confirm bookings(service appointments) and resolve access or timing issues
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- Monitor and adjust schedules in real-time to manage urgent jobs or cancellations
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- Communicateaccess instructions, service updates, and key job details to field technician
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- Work closely with service managers to ensure efficient resource allocation
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- Update and maintain accurate job records inSimpro,Excel, and internal systems
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About You
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You're ascheduling pro who thrives in high-volume environments. You're calm under pressure, solution-focused, and can juggle priorities without missing a beat.
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- Proven experience in service scheduling, dispatch coordination, or workforce planning
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- Skilled in tools likeSimpro, CRM systems, or Excel
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- Strong communicator with a confident, professional approach
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- Detail-oriented and highlyorganised
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- Able to adapt quickly to changes and problem-solve on the go
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- A self-starter who takes ownership and pride in your work
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This role suits someone with experience as a:
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- Field Service Scheduler
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- Workforce Planner
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- Operations Coordinator
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- Maintenance Scheduler
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- Resource Planner
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- Service Dispatcher
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Why Join Lotus Commercial?
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- National company with a solid reputation in commercial kitchen services
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- Fast-paced, supportive operations team
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- Long-term employment withcareer development opportunitiesin operations and service leadership
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