SeniorEnforcement Officer

- Employment type: Ongoing
- Grade: DCS Clerk 9/10
- Salary: $133,348 - $146,945 + Superannuation and Leave Loading
- Location: Gosford

An excitingopportunity has become available for a Senior Enforcement officer focusedprofessional to join the Investigations & Enforcement team in SIRA. Youwill be responsible for review and evaluation of referrals from internal andexternal stakeholders of legislative noncompliance in the Workers Compensationinsurance scheme to gather further evidence and to provide support to assesscompliance with standards and regulatory requirements or initiate prosecutionaction where necessary.

In this role you will:

- Provide strategic advice and support in complex investigations, including undertaking interviews and obtaining statements, in relation to legislative non‑compliance and/or fraud committed against the NSW personal injury insurance systems to ensure compliance
- Collaborate, guide and provide support to officers undertaking enquiries to ensure effective operation of the team,
- Effectively manage a portfolio of cases to ensure appropriate resources and prioritisation of work
- Research, analyse, collate information and identify trends from internal and external sources to provide advice and recommendations regarding potential policy issues, legislative non‑compliance and/or fraud identification, investigation and evidentiary processes to inform decision making.
- Prepare briefs of evidence under the relevant legislation to inform and support prosecutions.
- Influence and advice key stakeholders, on appropriate investigation techniques and procedures to facilitate investigations and prosecutions into personal injury legislative non‑compliance and/or fraud activity to achieve compliance and consistent outcome
- Undertake projects related to legislative non‑compliance and/or fraud detection, and prevention strategies to achieve improved industry outcomes.




- Keep up‑to‑date with the latest trends and issues on relevant legislations and industry practices to recommend best practice and provide advice to relevant stakeholder to improve compliances.

To besuccessfulin this role you will demonstrate:

- Liaisewith and advise key stakeholders to ensure compliance withlegislation
- Supportthe team and work collaboratively to contribute to achieving effectiveoperation of the team
- Demonstratedability in resolving complex queries
- Reviewand evaluate referrals from internal and external stakeholders
- Addressand/or escal ... requests propose solutions and provide updates
- Contributeto projects related to legislative non‑compliance and/or frauddetection
- Strongwritten and verbal communication skills

Aboutyou:

- You will bepart of a team of enthusiastic people ensuring the Workers Compensationscheme is viable
- Workcollaboratively with, support and assist, other Enforcement Officers toensure the effective operation of the team
- Liaise withkey stakeholders to lawfully obtain the appropriate information requiredto pursue these investigations
- High levelof integrity and the ability to appropriately represent SIRA in engagementwith internal and external stakeholders
- Excellentwritten and verbal communication skills, and attention to detail, and theability to deliver high quality, thorough and well‑reasoned investigationreports, correspondence, statutory notices, recommendations and briefingnotes

If you havea background in government or regulatory investigations, finance orinsurance investigations, the Senior Enforcement role will interest you.

For moreinformation about the role please contact Dean Phillpott at [email protected]

Benefits

- Enjoy genuine flexible working arrangements that support work-life balance.




- Collaborate in state-of-the-art offices designed for innovation and connection.
- Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
- Take advantage of excellent career development and learning opportunities to help you thrive.

Essential Requirements

- Be NSW residents orin the process of relocatingto NSW
- Holdappropriate workingrights for the type of employment offered-Fixed Term roles require valid work rights for the full duration of the role

Salary Grade 9/10, with the base salary for this role startingat $133348 base plus superannuation

For enquiries relating to recruitment please contact Esther Dah via [email protected].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 3rd of September 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process

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📌 Senior Enforcement Officer (Gosford)
🏢 Department of Customer Service
📍 Gosford