Why Join Us?

- Make Work MeaningfulYour work will help develop the people who improve hearing and change lives every day. Every learning experience you create contributes to better customer outcomes and stronger communities.
- Build Something That MattersYou'll play a key role in shaping and evolving our ANZ Retail Academy, creating scalable development programs that support the growth of our people and business.
- Work Locally, Think GloballyPartner with ANZ leaders and global learning specialists to bring best-practice learning solutions to life while gaining exposure to international expertise and capability frameworks.
- Create Visible ImpactFrom onboarding and leadership development to customer experience and sales capability, your work will directly influence performance across our retail network.
- Grow Your CareerJoin an organisation committed to continuous learning, professional development and creating meaningful career pathways for its people.
- Be Part of a Supportive CultureWe believe our best results come from collaboration, curiosity and continuous improvement. You'll join a team that values new ideas, celebrates success and supports one another to thrive.

About The Role

Reporting to the Head of Retail Operations, you'll design, deliver and embed impactful learning solutions that build capability across our ANZ Retail business.

Working closely with Retail Leadership, Global Learning & Development and key stakeholders, you'll create learning experiences that strengthen employee capability, accelerate development and support business growth.

Location: Milton, QLDEmployment Type: Permanent Full-TimeWork Arrangement: Hybrid (4 days in the office, 1 day remote)

What You’ll Be Doing

Develop Capability Across Our Retail Network

- Execute learning initiatives aligned to ANZ business priorities and our global learning strategy.
- Partner with Global L&D; to design and evolve the ANZ Retail Academy.




- Ensure learning solutions align with capability frameworks and career pathways.
- Support the growth and development of both current and future talent.

Design and Deliver Engaging Learning Experiences

Create, facilitate and evaluate learning programs for Hearing Care Clinicians and Hearing Care Professionals.

Design learning solutions that strengthen:

- Clinical and product knowledge
- Retail and operational excellence
- Support organisational capability during product launches and business transformation initiatives.

Enhance Onboarding and Career Development

- Design learning journeys that help new employees succeed and existing employees grow.
- Develop programs that support capability development and career progression.
- Partner with leaders to embed learning and coaching into everyday ways of working.

Manage Learning Systems and Content

- Maintain and optimise our Learning Management System.
- Curate engaging and relevant learning resources.
- Measure learning effectiveness and use insights to continuously improve outcomes.

Enable Leaders Through Coaching

- Develop coaching resources and practical toolkits for retail leaders.
- Build leader capability to coach, develop and grow high-performing teams.
- Collaborate with stakeholders to ensure learning governance and compliance requirements are embedded effectively.

About You

You're an experienced learning professional who is passionate about developing people and creating learning experiences that deliver measurable impact.

You’ll bring:

- Extensive experience within Learning & Development, ideally in retail,



healthcare or multi-site environments.
- Strong instructional design, facilitation and learning evaluation skills.
- Experience managing and optimising Learning Management Systems (LMS).
- The ability to translate business priorities into engaging and practical learning solutions.
- Strong stakeholder management and influencing capabilities.
- A degree in Education, Human Resources, Organisational Development or a related discipline.
- A growth mindset, commercial awareness and a genuine passion for helping people succeed.

What We Offer

In return, you'll join a purpose-driven organisation where your work is valued, your ideas are heard and your development is supported.

Our benefits include:

- Competitive remuneration package
- Ongoing professional development and learning opportunities
- Access to global expertise and best-practice learning networks
- Hybrid working arrangements
- Employee, family and friends hearing aid advantages
- Employee Assistance Program (EAP)
- The opportunity to contribute to a business with industry-leading customer advocacy and a strong customer-first culture
- A collaborative environment where you can make a genuine impact and grow your career.

Join Us

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role. Candidates will be required to undergo a police check as part of the recruitment process.

WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

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📌 Learning and Development Specialist (Queensland)
🏢 WSA
📍 Queensland