Customer Experience & Social Media Manager

Salt Living is looking for a warm, organised and creatively minded Customer Experience & Social Media Manager to join our small, close-knit team. Based in Coolangatta, this role is a great opportunity to combine thoughtful customer care, social media content and community connection for a premium lifestyle brand.

The Opportunity

This is a hybrid role at the heart of the Salt Living customer experience. You will be the friendly voice guiding customers through their purchases, the eyes behind our social presence, and a key part of how we create genuine connection and loyalty with our community.

You will split your time between customer support, behind-the-scenes storytelling, and social media scheduling. You will also work closely with marketing on loyalty and gift-with-purchase campaigns, support B2B and trade customers, and help plan occasional in-person events that bring the Salt Living brand to life.

Customer Support & Design Guidance

- Be the first point of contact for customer enquiries across phone, email, social media comments and direct messages
- Guide customers through product, colour and styling choices with confidence, warmth and a genuine eye for design
- Manage support tickets through customer service platforms, ensuring every interaction feels personal, thoughtful and helpful
- Keep FAQs current and support the creation of easy instructional content, such as short Loom-style videos or customer guidance resources

Content & Social Media

- Create behind-the-scenes content showcasing our team, warehouse, and the considered process behind each piece
- Schedule and manage social media content using social media planning and scheduling tools




- Reply to comments and direct messages, helping build warm and authentic engagement with our social media audiences
- Bring a strong eye for colour, styling and visual storytelling to everything you create, in keeping with our calm, timeless brand aesthetic

Team, Loyalty & Community

- Lead and support other customer support team members, bringing calm accountability and care to day-to-day operations
- Manage loyalty, rewards, reviews and returns processes through relevant eCommerce and customer experience platforms
- Collaborate with marketing on gift-with-purchase offers, loyalty club initiatives and customer community touchpoints
- Manage our B2B platform and support our trade customers with a helpful, relationship-focused approach
- Plan and execute occasional in-person events, coordinating logistics and styling to bring the Salt Living look and feel to life

Key Criteria

- Experience in a customer experience, customer support, social media, community or eCommerce role, ideally within a small or growing brand
- Confident using customer support, social media scheduling, reviews, loyalty, returns or eCommerce platforms to manage day-to-day workflows
- A natural eye for colour, design and aesthetics, with proven skills creating visually considered reels, carousels or social media content




- Excellent phone manner and written communication skills, with the ability to bring a warm and personal tone to customer interactions
- Confidence managing multiple priorities across customer support, content creation, team coordination and operations
- Lives locally in the Southern Gold Coast or Northern NSW area, with availability to work Monday to Friday from Coolangatta

It’s a bonus if you also bring:

- Hands-on experience with tools such as Gorgias, Vista Social, Yotpo, PostCo, Shopify or similar platforms
- Experience planning or coordinating small events, brand activations or in-person customer experiences
- Comfort using AI tools, such as Claude, to streamline work systems, content ideas or day-to-day processes

You are someone who:

- Genuinely enjoys connecting with customers and finds satisfaction in creating warm, thoughtful service experiences
- Feels comfortable being in front of and speaking to camera when creating natural, brand-aligned content
- Is organised, adaptable and able to shift priorities quickly in a dynamic small business environment
- Works well independently while also enjoying the energy and closeness of a small, collaborative team
- Has a natural appreciation for interiors, design, colour and creating a home that feels calm and considered

Why Join Salt Living?

- Part-time flexibility, with 20-25 hours per week across Monday to Friday
- A creative, varied role where no two days feel exactly the same
- The chance to make a real, personal impact in a growing business
- Be part of a warm, supportive and close-knit team culture grounded in quality, calmness and authenticity

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📌 Customer Experience & Social Media Manager (City of Gold Coast)
🏢 seek.com.au
📍 City of Gold Coast