The role of Business and Events Concierge is the central point of contact for new and established business and events customers engaging with Central Coast Council.
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This role will see you act as the key liaison between businesses, events organisers and Council. You will take a coordinated and customer-focused service approach as you navigate regulatory requirements, facilitate access to Council services, and connect customers with the appropriate internal business units.
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You will be responsible for simplifying complex processes, fostering positive relationships and ensuring a seamless customer experience that supports both business growth and event delivery across the Central Coast.
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This position is required to provide quality customer service and create value to the community.
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Applicant Profile
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About the Candidate
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- a diploma level qualification in Customer Service, Management or Business OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional development
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- knowledge of applicable legal and regulatory frameworks which are relevant to business and customer enquiries
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- the ability to identify issues, analyse information and develop practical customer-focused solutions to achieve positive outcomes
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- the ability to manage multiple enquiries, competing priorities and customer expectations whilst maintaining a high level of customer service and delivering within agreed timeframes
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- the ability to build strong, credible relationships and effectively liaise with and influence at different levels of the organisation, and with external stakeholders.
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Work Workplace
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The commencing salary for this position is up to $83.2k per year. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $96.4k on completion of assessment of skills and performance plus 12% superannuation
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- We have a temporary full-time role available
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- This role will be able to access a 9 day fortnight
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- We are able to offer hybrid and flexible working conditions for this role - 2 days from home and 3 days onsite
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- This role is located at the Wyong Administration Building
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📌 Business And Events Concierge (Central Coast Council)
🏢 Everi Pty
📍 Central Coast Council
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