Job Description

Step Up Your Leadership Journey with Village Cinemas!

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Village Cinemas has been a leader in Australian entertainment since 1954, and we're excited to offer an opportunity for a team member to step into the role of Duty Manager. This position is ideal for those ready to deepen their leadership skills and play a key role in delivering outstanding guest experiences and operational excellence.

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Why This Role?

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As a Duty Manager, you'll be an integral part of our leadership team, overseeing daily operations and ensuring every guest has an exceptional experience. In this role, you'll:

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- Advance your career with Australia's longest-running, locally owned and operated cinema chain, contributing to our 70-year legacy of unforgettable experiences.
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- Enjoy exclusive team perks, including movie discounts and other benefits.
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- Develop advanced leadership skills in a energetic and supportive environment, setting you up for future growth within Village Cinemas.
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About the Role:

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The Duty Manager is responsible for managing front-of-house operations and supporting the team in delivering memorable guest experiences. Reporting to the site senior leadership team, your key responsibilities will include:

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- Leading daily operations, including venue opening and closing, cash handling, and end-of-shift reconciliation.
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- Coaching team members on Service Steps, equipping them to deliver excellent service and exceed guest expectations.
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- Handling guest escalations and resolving issues with professionalism and care.
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- Effectively managing rosters, maintaining venue cleanliness and presentation, and ensuring compliance with OHS, food safety, and security standards.
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- Supporting inventory processes, accurately recording stock movements, and maintaining high standards of venue presentation.
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About You:

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This opportunity is ideal for an experienced Guest Experience Supervisor or someone with similar experience ready to take on more responsibility. You'll excel in this role if you have:

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- Strong leadership skills and a commitment to guest service excellence.
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- The ability to motivate and guide team members, ensuring operational standards are met.
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- A keen eye for detail and a proactive approach to safety and compliance.
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- Confidence in managing guest interactions and a solutions-focused mindset.
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Availability Requirements:

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Our Duty Managers play a vital role during peak periods. We need team members who are available to work evenings, weekends, and public holidays. Please discuss your availability with your manager before applying.

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Village Cinemas are proudly an equal opportunity employer. Applicants of all genders, identities and backgrounds will receive consideration for employment and commit, as a circle back employer, to responding to every applicant.

📌 Duty Manager - Morwell
🏢 Village Roadshow
📍 Morwell