- Work at one of the largest and most successful venues in WesternSydney
- Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
- Above award rates
We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.
About the Role:
As part of our Concierge team, you will be responsible for:
- Welcoming Members and Guests in a friendly courteous manner
- Signing in members and visitors, conducting ID checks and RSA assessments
- Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
- Answering questions about venues and providing all relevant information
- Operating the public-address system to make any announcements to club patrons and staff
- Processing tickets for shows and concerts and collecting payments
- Updating details in membership system
- Issuing Workers’ Gift Cards
- Taking member bookings for the Club courtesy bus
- Facilitate cloak room service; and
- Any other reasonable duties as requested by Management.
Requirements:
- 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
- Excellent communication,
interpersonal skills and presentation
- Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
- Basic knowledge and skills in computer systems / programs including Outlook
- Current NSW RSA and RCG competency card, or willing to obtain
- Polite phone etiquette; and
- Willing to work a mixture of day, evening and weekend shifts.
Benefits
- Competitive casual rate above award rate
- Employee Enterprise Agreement
- Free onsite undercover parking
- Uniforms provided
- Staff Christmas Party
- Employee Assistance Program - up to 6 sessions annually
- 25% staff discount with our food vendors Marlos All Day and Lusso Bistro
About Us....
By any measure, the story ofWorkers Lifestyle Groupis a proud record of achievement. Its continuing success is a result of its solid relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.
Get to know us more at https://workerslifestylegroup.com.au/careers/
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📌 Casual Concierge / Reception (New South Wales)
🏢 Blacktown Workers Club Group
📍 New South Wales
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