Job Description

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
n safe, respected and valued life.
n Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
n equality, veterans, women and youth. The work we do perks thousands of Victorians, particularly those who are
n disadvantaged and vulnerable.
n We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
n metropolitan, rural and regional Victoria.
n We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
n worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
n backgrounds and abilities.
n If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
n print), please don't hesitate to get in touch with the contact person listed
n on the ad.
n For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
n Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

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THE ROLE

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The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

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Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

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Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

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ACCOUNTABILITIES INCLUDE

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- Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
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- Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
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- Apply early intervention strategies to sustain tenancies
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Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
n Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

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For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

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Applications close Wednesday 9 September 2026 at 11.59pm

📌 Tenancy and Property Officer (Mildura)
🏢 State Government Of Victoria, Australia
📍 Mildura