Primary Care Connect is a local, not-for-profit organisation who has proudly supported our community for over 30 years. Operating under the social model of health, we offer inclusive community health care services of the highest quality. We work collaboratively with our clients and other services to best support the health and wellbeing needs of all people. We pride ourselves on providing trauma informed, person centred and consumer driven care that allows people to take control of their lives and bring about meaningful change.

This position is a specialized role that works within the Primary Care Connect organisation with the aim of providing initial point of contact with our agency for clients, external agencies and PCC clinicians ensuring smooth client access to services, information and/or resources.

Position Context

This position reports to Practice Manager Service Navigation. It is also expected that this position will work within the larger Intake and Service Navigation team. The clinician is responsible for ensuring access to PCC services in a timely manner by providing client screening, referral, and appointment management. This position will also provide administration and reception support to the agency including client registration, appointment making and follow-ups and data reporting.

Key Selection Criteria

The following criteria must be met and addressed in applications for consideration for this position:

- Minimum Diploma in Business Administration, Diploma Community Services, or equivalent
- Experience in providing assessment, triage and referrals to client
- Experience in responding to the needs of clients from culturally and/or linguistically diverse backgrounds
- Ability to self-manage a complex workload and multiple task




- Experience in working with client management database
- Professional and personal alignment with Primary Care Connect core values
- Experience working with a community services setting
- Knowledge of service coordination and the privacy principles related to a Community Health setting

Benefits and Perks

Our Employee Value Proposition is more than a list of benefits — it’s the full experience of working with us. From meaningful work and interesting projects to a genuine commitment to work-life balance, growth and inclusion, Primary Care Connect is a place where people are supported to do their best work.

When you join Primary Care Connect, you’ll enjoy:

- A strong wellbeing focus and genuinely supportive culture
- Not-for-profit salary packaging to increase your take-home pay
- Career development and learning opportunities
- Access to an Employee Assistance Program (EAP)
- An on-site, in-house gym

If you’re looking for a role where your skills are valued and your wellbeing matters, this could be the perfect next step.

Primary Care Connect (PCC) is committed to supporting the safety, wellbeing, culture and participation of all children and young people. We have a zero-tolerance policy to child abuse and neglect; we work to identify early risks and take action regarding all allegations and safety concerns. As a Child Safe Organisation every employee and volunteer is required to have a current Working with Childrens Check.

Primary Care Connect acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land and acknowledges and respect to their Elders, past and present.

We welcome people of any age, gender, sex, sexuality, culture, religion, and ability.

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📌 CONSUMER CARE CLINICIAN (Shepparton)
🏢 Primary Care Connect
📍 Shepparton