Job Description

Customer Service / Admin Officer

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Location: Welshpool, WA (Warehouse) Employment Type: Permanent Part-Time Hours: Flex 10:00am – 4:00pm, Monday to Friday

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About the Role

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We are seeking a proactive and customer-focused Customer Service / Admin Officer to join our team at our Welshpool location in Western Australia. This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and is comfortable juggling customer interactions with administrative support tasks. This role is supported by our Melbourne-based Head Office team.

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Key Responsibilities

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- Accurately process and enter customer orders into the system
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- Answer inbound phone calls in a professional and friendly manner
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- Respond to customer queries regarding orders, deliveries, and general enquiries
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- Provide day-to-day administrative support to the WA warehouse team
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- Assist with ad-hoc tasks as required by the WA team
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- Maintain accurate records and documentation
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- Liaise with internal departments to resolve customer issues promptly
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- Support general office and warehouse administrative duties as needed
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Skills & Experience

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- Previous experience in a customer service and/or administration role (warehouse or logistics experience highly regarded)
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- Solid phone manner and communication skills
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- High attention to detail, particularly with order entry and data accuracy
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- Ability to multitask and prioritise in a busy workplace
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- Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems
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- Team player with a flexible, can-do attitude
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- Well organised with good time management skills
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What We Offer

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- Supportive team environment
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- Convenient Welshpool location
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- Flexible hours with a consistent daytime schedule
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