AFCA is seeking a role focused on end-to-end customer journeys for scam-related services, blending service design with UX/UI to enhance digital touchpoints and cross-channel experiences. The role emphasizes accessibility, inclusivity, and resilience, with a 12-month max-term contract and hybrid work arrangements in Melbourne.
You will collaborate with Product Designers and stakeholders to deliver holistic improvements across processes and systems, embedding supportive options into workflows and