Western Sydney Airport - Cargo Duty Manager

At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.

How We Support You

We'll support your growth with ongoing career training and development through our in‑house programs, and you'll enjoy access to discounts and benefits across a range of lifestyle and retail brands like SpecSavers, Hello Fresh, Koala Furniture and many others. Additionally employees can join Fitness Passport when you are a Star Aviation employee.

About the Role

As a Duty Manager, you will primarily be responsible on a shift basis, for the day‑to‑day oversight and management of Star Aviation’s airport operations, encompassing both above and below‑wing servicing requirements. This role has a strong focus on people development and performance management, developing a strong culture of high performing teams. In addition, the role demands a strong focus delivering an extremely high standard of service, while meeting operational service level agreement targets in a fast‑paced environment.

Service Delivery and Shift Management

Oversee all cargo terminal operations during shift, including receipt, dispatch and storage of freight

Ensure compliance with airline, regulatory and customer requirements for cargo handling

Manage operational performance across import, export and transfer freight activities

Ensure KPIs relating to safety, service delivery, on‑time performance and productivity are achieved





Act as the primary escalation point for operational issues, disruptions and irregularities

Liaise with airlines, freight forwarders and terminal stakeholders on day of operations

Complete and review all shift reporting, including operational and safety reports

Monitor warehouse flow and ensure productive use of space, equipment and labour

Provide operational support and relief duties where required

Workforce Planning and People Management

Supervise and coordinate cargo operational staff on shift

Manage day of operations including backfill for unplanned absences

Lead, coach and develop team members to improve performance and capability

Ensure staff training compliance and competency requirements are maintained

Promote a strong safety culture aligned with aviation and WHS standards

Manage performance issues and resolve conflict at an operational level

Ensure adherence to fatigue management, licensing and qualification requirements

Standards, Compliance and Safety

- Ensure compliance with aviation security, dangerous goods and cargo handling regulations
- Monitor adherence to company procedures, airline requirements and regulatory standards
- Investigate incidents, damages and non‑compliance, and escalate as required
- Maintain accurate records and reporting in line with operational requirements

Skills and Experience

Experience supervising teams in cargo, logistics or aviation operations

Demonstrated leadership capability in a fast paced operational environment

Experience in warehouse or freight terminal operations

Valid Australian Drivers Licence

Ability to obtain and hold a valid Aviation Security Identification Card(ASIC)

Ability to obtain and maintain a valid Airside Driving Authority (ADA)

Dangerous Goods certification

First Aid Certification

Strong ability to multi-task, prioritise and meet deadlines

Customer focus to deliver exceptional service

Ability to adapt to changing priorities and situations

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📌 Western Sydney Airport - Cargo Duty Manager (Luddenham)
🏢 Star Aviation Services
📍 Luddenham