Customer Service & Administration Officer

Solatube Australia is Australia's market leader in daylighting and ventilation solutions. For over 30 years we've been helping homeowners, builders, architects and commercial customers bring natural light into their spaces through innovative, energy-effective products.

We pride ourselves on delivering exceptional customer service and building strong relationships with our national network of Premier Dealers, BMDs and resellers. As a family-owned Australian business, we're passionate about creating a supportive workplace where people take ownership, work together and enjoy what they do.

About the Role

We are looking for a friendly, switched-on and highly computer-literate person to join our team.

This is a varied role combining customer service, dealer support and administration. We're looking for someone who loves dealing with people, is confident with technology and new systems, and most importantly, takes initiative and ownership of their role.

What You'll Be Doing

Responding to customer, dealer and reseller enquiries by phone, email and social media

Providing product information, sales support and great customer service

Processing orders, quotes and assisting with invoicing

Onboarding new resellers and Premier Dealers

Assisting with online meetings, product training and sales training

Assisting with reporting,



administration and general management support

Coordinating travel, catering, staff lunches and general office requirements

Helping wherever needed to keep things running smoothly

About You

You'll be someone who:

Is very confident with computers and learns new systems quickly

Has proficiency in Microsoft Office, including Excel, Word and Outlook

Someone who enjoys customer service and helping others

Communicates confidently by phone, email and online meetings

Has excellent attention to detail and accuracy

Has the confidence to use your initiative and work independently

Is organised, reliable and able to manage different priorities

Takes ownership of their role and wants to grow with it

Previous customer service, administration or sales support experience would be beneficial, but attitude, initiative and willingness to learn are more important to us.

Great training and onboarding to set you up for success

Genuine opportunities for career development and progression

Opportunity to learn and gain experience across different areas of the business

A varied role where you can take ownership and make the position your own

Friendly, professional and supportive team environment

Free onsite parking

Work with an established Australian business with over 30 years in the industry

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📌 Customer Service & Administration Officer (New South Wales)
🏢 Solatube Australia
📍 New South Wales