Operational Performance Manager -Full Time

Would you like to help us make our world a safer place?

At Securitas, our people play a vital role in keeping people, businesses and communities protected. As an Operational Performance Manager, you’ll help drive operational excellence, improve performance and ensure our security services consistently deliver on client expectations.

If you're passionate about operational performance, continuous improvement, customer service and leading teams to achieve results, we encourage you to apply and be part of our professional and diverse team.

About the Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words:Integrity,Vigilance, andHelpfulness.

About the Role

The Operational Performance Manager is responsible for ensuring the consistent delivery of compliant, safe,



and high-performing security operations across allocated sites. The role is heavily field based, requiring regular site presence to conduct compliance reviews, monitor operational performance, and support continuous improvement.

The role works closely with the Business Performance Manager, Key Account Managers, and the HSE Team to ensure contractual, legislative, and organisational requirements are met. The Operational Performance Manager also supports training delivery and the review and close-out of actions arising from audits, risk assessments, and compliance reviews.

Key Accountabilities :

- Site-Based Operational Oversight-Conduct regular site visits to assigned client locations, observe frontline operations and ensure security services are delivered in accordance with contractual requirements, SOPs, licensing and WHS obligations. Provide onsite guidance and take immediate corrective action where operational risks or non-compliance are identified.
- Compliance Monitoring & Reporting-Complete scheduled and ad-hoc compliance reviews using approved checklists, identify and document operational, safety and compliance risks, and report

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📌 Operational Performance Manager -Full Time (New South Wales)
🏢 Securitas
📍 New South Wales