We are seeking an Administration and Sales Assistant to join the team at Andersens Carpets Grafton on a casual basis. This role offers an excellent chance to develop your administrative and customer service skills in a fast-paced retail environment. Based in Grafton, NSW, this position will see you supporting both our administrative operations and sales functions, ensuring smooth day-to-day business activities and delivering outstanding service to our customers.
What you'll be doing
Providing administrative support to the sales team, including scheduling appointments, managing customer inquiries, and processing orders
Assisting customers with product information, answering questions about carpets and flooring options, and supporting the sales process
Maintaining accurate customer records and databases, ensuring all information is up to date and organised
Handling telephone inquiries and directing calls to the appropriate team members
Processing invoices, quotes, and other documentation as required
Supporting the coordination of deliveries and installations
Performing general office duties including filing, photocopying, and data entry
Contributing to a professional and welcoming workplace for both customers and staff
What we’re looking for
Solid organisational and time management skills with the ability to manage multiple tasks simultaneously
Excellent communication skills, both written and verbal, with a professional approach to customer interactions
Proficiency in Microsoft Office and ability to quickly learn new computer systems
Attention to detail and accuracy, particularly when handling customer information and documentation
A customer-focused attitude with a commitment to delivering high-quality service
Flexibility and adaptability to work in a dynamic retail environment
Previous experience in administration, client services, or sales support is advantageous
Ability to work independently and as part of a team
What we offer
Andersens Carpets Grafton provides a supportive and team-oriented working environment where your contributions are valued. As a casual team member, you will enjoy flexibility in your scheduling while gaining valuable experience in a professional retail setting. You will have the opportunity to develop your skills in customer service and administration, working alongside an experienced team dedicated to excellence. Fulltime position will be offered after a probation period for the right candidate. Must be able to work 1-2 Saturday mornings from 9am until 11.30am per month.
About us
Andersens Carpets Grafton is a leading carpets and flooring retailer serving the Grafton community and surrounding areas. We pride ourselves on offering a wide range of quality products and exceptional customer service. Our team is committed to helping customers find the perfect flooring solutions for their homes and businesses, and we maintain high standards of professionalism and customer care in everything we do.